October 6, 2022 Customer Strategist Industry Insights Healthcare Payers Payers and providers can help close health disparity gaps: 3 CX tools to help Become part of the solution when it comes to creating health equity
October 5, 2022 Customer Strategist Perspectives It’s time to Be REAL about CX leadership TTEC Engage CEO Shelly Swanback talks relevance, empowerment, accountability, and learning
September 30, 2022 Customer Strategist Retail and eCommerce Case study: ThirdLove’s Secret to Getting Intimate With Customers The online startup has upended bras with data science and is just getting started.
September 30, 2022 Customer Strategist Perspectives Can You Spot the AI? Companies are already reaping benefits from AI that enhances—rather than replaces—humans.
September 30, 2022 Customer Strategist Can Your Company Compete on Trust? Business leaders recognize the importance of earning customers’ trust. Still, according to a Peppers & Rogers Group study, many business leaders often overlook the foundational elements of customer trust.
September 30, 2022 Customer Strategist Can a Brand Be Psychic? A psychic brand is one that senses all of the digital and physical signals customers are sending out.
September 30, 2022 Customer Strategist The Call Center Support Team Behind the Gig Economy Here’s what it takes to keep customers— and contract workers—happy.
September 30, 2022 Customer Strategist Industry Insights The business upside of CXaaS Breaking down silos – with a strategic partner – can take CX to the next level.
September 30, 2022 Customer Strategist Business in Bloom The perennial success of 1-800-Flowers.com comes from its commitment to customers, partners, and employees. CEO Jim McCann shares how constant dialogue with these groups leads to customer experience improvements.
September 30, 2022 Customer Strategist Healthcare Building Trust in the Healthcare Industry Achieving customer trust can put healthcare firms in a position of competitive strength that can lead to long-term financial gains.
September 30, 2022 Customer Strategist Travel and Hospitality Building the City of Gold As a top tourist destination in Dubai, the DSF sets the benchmark for festivals. CEO Laila Suhail discusses her approach to attracting prospects and communicating with long-term customers in the face of growing competition.
September 30, 2022 Customer Strategist The Building Blocks for Optimizing Marketing Investments Mastering the five essential elements of marketing optimization will help to improve return on marketing investment and increase long-term customer equity.
