June 12, 2023 Glossary Term Customer Lifetime Value (CLV) Customer Lifetime Value or CLV measures the value of a customer to your organization within an unlimited time span, compared instances such as first-time purchase.
June 12, 2023 Glossary Term Customer Lifecycle Management Customer lifecycle management (CLM) evaluates several customer-related metrics over time to measure the performance of an organization.
June 12, 2023 Glossary Term Customer Lifecycle Customer lifecycle is the various stages a customer goes through- the beginning, during, and after- in a transaction.
June 12, 2023 Customer Strategist In Depth How are brands using AI to improve customer experience? Technology is helping meet customer expectations better and faster
June 12, 2023 Customer Strategist Perspectives Travel and Hospitality Navigate travel’s peak season by focusing on CX Improved customer journeys lead to better travel experiences
June 12, 2023 Customer Strategist Perspectives Want to retain associates? Give them more control over their schedules FlexEX allows employees more autonomy, without sacrificing business needs
June 9, 2023 Glossary Term Customer Journey Map A Customer Journey Map is one or more diagrams that describe the stages customers experience when interacting with an organization.
June 9, 2023 Glossary Term Customer Journey A customer Journey is a series of interactions a customer takes with a company as he/she pursues a specific objective.
June 9, 2023 Glossary Term Customer Experience Management (CEM) Customer Experience Management (CEM or CXM) is a strategy hyper-focused on designing brand experiences to meet or exceed customer expectations to ultimately improve customer satisfaction, loyalty, and advocacy.
June 9, 2023 Glossary Term Customer Experience as a Service (CXaaS) Customer Experience as a Service is a cloud-based customer solution for planning, designing, and executing activities that encompass all parts of the customer experience.
June 9, 2023 Glossary Term Customer Churn Customer churn refers to customers or subscribers who have ceased doing business with a company over a certain amount of time.
June 9, 2023 Glossary Term Customer Care Customer Care is the quality of a customer's interaction with an organization.
