June 12, 2023 Glossary Term Digital Consulting Digital Consulting is a series of services that help shape an organization's ability to thrive in today's modern digital age.
June 12, 2023 Glossary Term CX Economy CX Consulting consists of professional services that assist brands in developing strategies, operations, and technologies that align business decisions with ideal customer experiences.
June 12, 2023 Glossary Term CX Consulting CX Consulting consists of professional services that assist brands in developing strategies, operations, and technologies that align business decisions with ideal customer experiences.
June 12, 2023 Glossary Term Customer Service Automation Customer Service Automation (CSA) refers to any process and/or and technology that assists with reducing human error, eliminating repetitive inefficiencies, and increasing capacity at bottlenecks.
June 12, 2023 Glossary Term Customer Loyalty Customer loyalty is a consumer's inclination to repeatedly buy from an organization.
June 12, 2023 Glossary Term Customer Lifetime Value (CLV) Customer Lifetime Value or CLV measures the value of a customer to your organization within an unlimited time span, compared instances such as first-time purchase.
June 12, 2023 Glossary Term Customer Lifecycle Management Customer lifecycle management (CLM) evaluates several customer-related metrics over time to measure the performance of an organization.
June 12, 2023 Glossary Term Customer Lifecycle Customer lifecycle is the various stages a customer goes through- the beginning, during, and after- in a transaction.
June 12, 2023 Customer Strategist In Depth How are brands using AI to improve customer experience? Technology is helping meet customer expectations better and faster
June 12, 2023 Customer Strategist Perspectives Travel and Hospitality Navigate travel’s peak season by focusing on CX Improved customer journeys lead to better travel experiences
June 12, 2023 Customer Strategist Perspectives Want to retain associates? Give them more control over their schedules FlexEX allows employees more autonomy, without sacrificing business needs
June 9, 2023 Glossary Term Customer Journey Map A Customer Journey Map is one or more diagrams that describe the stages customers experience when interacting with an organization.
