Customer Experience Strategy Resources

CX Trends: In 2024, it’s time to look at the bigger picture

AI/CX value chain analysis: Bank loans

Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets

Growing companies need a proactive CX partner from the beginning (here’s why)

CX Optimized Video

Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.

4 ways high-tech companies can benefit from back-office outsourcing

6 ways retailers can convert returns into revenue

HMEs: Don’t fold under pressure — CX pays dividends

Provide faster tech support and improve CX with co-browsing

Customer Intent

Deliver preemptive and proactive interactions with intelligent journey analytics. Understand customers' intentions and anticipate their behavior.

How to integrate AI into your cybersecurity (and why you should)

How happier employees lead to better CX

3 lessons the CX world can learn from gaming pioneers

Company