June 13, 2023 Customer Strategist Industry Insights Retail Banking Peace of mind and banking are not mutually exclusive In times of uncertainty, consumers welcome empathetic interactions with knowledgeable contact center associates
June 13, 2023 Glossary Term Gamification Gamification is the process of applying typical game-playing elements (scoring points, receiving awards, and social interactions) to systems and processes that exist outside the confines of the game itself.
June 12, 2023 Glossary Term Digital Transformation Consulting Digital Transformation Consulting (DTC) is a unique addition to the world of digital consulting.
June 12, 2023 Glossary Term Digital Transformation Digital Transformation (DX) is the process of moving an organization's outdated products, processes, and strategies to meet today's progressive, technology-savvy expectations.
June 12, 2023 Glossary Term Digital Outsourcing Digital Outsourcing is the practice of working with a third-party expert to implement and operate digital products and services.
June 12, 2023 Glossary Term Digitalization Digitalization is the use of digital technologies to change a business model.
June 12, 2023 Glossary Term Digital first COO A Digital First COO are executives like Chief Operating Officers and others who leverage technology, new channels and capabilities that prioritizes serving customers in the digital realm.
June 12, 2023 Glossary Term Digital Consulting Digital Consulting is a series of services that help shape an organization's ability to thrive in today's modern digital age.
June 12, 2023 Glossary Term CX Economy CX Consulting consists of professional services that assist brands in developing strategies, operations, and technologies that align business decisions with ideal customer experiences.
June 12, 2023 Glossary Term CX Consulting CX Consulting consists of professional services that assist brands in developing strategies, operations, and technologies that align business decisions with ideal customer experiences.
June 12, 2023 Glossary Term Customer Service Automation Customer Service Automation (CSA) refers to any process and/or and technology that assists with reducing human error, eliminating repetitive inefficiencies, and increasing capacity at bottlenecks.
June 12, 2023 Glossary Term Customer Loyalty Customer loyalty is a consumer's inclination to repeatedly buy from an organization.
