June 27, 2023 Datasheet Our impact in High Tech Cutting-edge CX connecting people and digital High Tech
June 27, 2023 Datasheet Our impact in Healthcare Building long-term loyalty and a healthier bottom line Healthcare
June 27, 2023 Datasheet Our impact in Communications and Media Building long-term loyalty and a healthier bottom line Communications
June 21, 2023 Blog Health plans and medical suppliers can tame seasonal spikes in Little Red Hen style Healthcare Payers
June 14, 2023 Customer Strategist C-Suite Strategies Folx Health Q&A: Care designed for a marginalized community Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health Healthcare
June 14, 2023 Glossary Term Voice of customer (VOC) Voice of the Customer of (VoC) is a phrase used to describe customer feedback around experiences and expectations of an organization's product(s) and service(s).
June 14, 2023 Glossary Term Touchpoint Every time a customer interacts with a business, it's considered a touchpoint.
June 13, 2023 Glossary Term Managed Services When contact centers invest in Managed Services, they get the capability of an IT department with professional technology experts to deliver application operations to contact center associates.
June 13, 2023 Glossary Term Machine Learning Machine Learning is a type of data analysis that automates the building of detailed models and algorithms.
June 13, 2023 Customer Strategist Perspectives Tuchman: New world of constant transformation is here Customer experience – how the collection of micro moments is handled – is the hallmark of a brand, says TTEC CEO
