May 14, 2024 Client Story A customer experience roadmap for long-term success Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap. Communications
May 8, 2024 Blog Overcome the hospitality labor shortage with the right mix of AI and CX Travel and Hospitality
May 6, 2024 Client Story Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focused as it grew Retail and eCommerce
May 1, 2024 Customer Strategist Industry Insights Is focusing on the wrong metrics sabotaging your CX? Luxury retailers need to prioritize the right channels and KPIs to thrive Retail and eCommerce
April 26, 2024 Customer Strategist Industry Insights Next enrollment season: Ready for a reset? Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be? Healthcare
April 25, 2024 Customer Strategist Perspectives Is generative AI making customer experience worse? Traditional bots can’t meet rising customer demands
April 25, 2024 Customer Strategist Perspectives Conversation intelligence: A soup to nuts primer Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
April 23, 2024 Client Story Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity Retail and eCommerce
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
February 29, 2024 White Paper Insurance tailored to the 2024 consumer AI, data insight, and human intelligence ensure a future-proof experience Financial Services and Insurance
February 27, 2024 Blog 3 benefits a great nearshore experience brings to retailers Retail and eCommerce
