May 8, 2024 Blog Travel and Hospitality Overcome the hospitality labor shortage with the right mix of AI and CX
May 6, 2024 Case Study Retail and eCommerce Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focused as it grew
May 1, 2024 Customer Strategist Industry Insights Retail and eCommerce Is focusing on the wrong metrics sabotaging your CX? Luxury retailers need to prioritize the right channels and KPIs to thrive
April 26, 2024 Customer Strategist Industry Insights Healthcare Next enrollment season: Ready for a reset? Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
April 25, 2024 Customer Strategist Perspectives Is generative AI making customer experience worse? Traditional bots can’t meet rising customer demands
April 25, 2024 Customer Strategist Perspectives Conversation intelligence: A soup to nuts primer Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
April 23, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
February 29, 2024 White Paper Financial Services and Insurance Insurance tailored to the 2024 consumer AI, data insight, and human intelligence ensure a future-proof experience
February 27, 2024 Blog Retail and eCommerce 3 benefits a great nearshore experience brings to retailers
