June 28, 2026 Client Story Human expertise meets AI for faster insurance claims processing Insurtech clears mounting backlog of claims and invoices Financial Services and Insurance
June 15, 2026 Client Story Intelligent IVR breaks performance records: 90% SLA and 95% CSAT Healthcare marketplace meets — or exceeds — all operational performance metrics during crucial peak season Public Sector and Government
May 15, 2026 Customer Strategist In Depth Navigate the high-stakes shift from legacy tech to AI Stay nimble with your AI without disrupting the entire tech stack
May 14, 2026 Customer Strategist Industry Insights The 2030 Vision: Synchronizing the connected healthcare ecosystem Healthcare
May 14, 2026 Customer Strategist C-Suite Strategies Balancing CX against fraud mitigation calls for a fluid approach at Capital One Auto President Sanjiv Yajnik reveals how an excellent customer experience and safe, secure transactions are not mutually exclusive
May 14, 2026 Customer Strategist Perspectives The experience economy: Why experience is now the product
May 14, 2026 Customer Strategist Cover Story Ways to win in the What-have-you-done-for-me lately economy Brands walk a tightrope as customer expectations surge
May 14, 2026 Customer Strategist Cover Story The state of CX: A new era needs new rules 7 shifts every brand must make to survive the CX evolution
