July 29, 2025 Case Study Media and Entertainment Cirque du Soleil offers ringside seat to superior CX with Work At Home model The entertainment icon insisted the show must go on — and achieved high-flying quality scores and employee satisfaction
July 10, 2025 Customer Strategist Profile Travel and Hospitality Turning every stay into a five-star story Holiday Inn Club Vacations reimagines timeshare CX with customer-centric approach
July 9, 2025 Customer Strategist Perspectives Don't blame the tech: Fix these 3 transformation pitfalls instead
May 2, 2025 Strategy Guide 5 tips to ensure your contact center clicks Key elements to get your customer experience firing on all cylinders while containing costs
March 4, 2025 Datasheet Financial Services and Insurance A wealth of CX expertise and experience CX that delivers—without the headaches
January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
December 3, 2024 Customer Strategist Outlook The CX future starts now Hit the ground running toward great customer experiences
December 3, 2024 Customer Strategist In Depth AI and analytics fuel brands' push for personalized customer journeys in 2025 Easy, efficient, and convenient interactions set to take center stage
