October 18, 2024 Client Story Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs Healthcare
October 7, 2024 Blog 4 myths about AI in the contact center – busted Don’t let these misconceptions undermine your AI efforts
October 3, 2024 Client Story Insurance firm pumps up sales 10% with AI-enhanced TTEC Perform Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching Financial Services and Insurance
September 20, 2024 Customer Strategist Perspectives 5 BPO myths for startups - busted Don’t let these misconceptions stop you from finding a great CX partner Hypergrowth and Startups
September 18, 2024 Customer Strategist Perspectives Future of learning: Old school is out, individual and adaptive is in Human experience skills move to the forefront in contact center roles
September 17, 2024 Customer Strategist Perspectives Winning the season: 4 ways to maintain stellar CX during volume spikes Navigate cyclical surges easily with the right people and technology
September 13, 2024 Client Story Contemporary site design, AI, and local talent lift CX, EX, and the future of a region Healthcare
August 26, 2024 Tips and Takeaways 5 myths about BPOs for startups – busted! The right partner can take your CX to the next level Hypergrowth and Startups
