Contact Center Operations Resources

Cirque du Soleil offers ringside seat to superior CX with Work At Home model

The entertainment icon insisted the show must go on — and achieved high-flying quality scores and employee satisfaction

DailyPay outperforms CSAT as it expands service offering

Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools

CX will crown the winners in the EV race

Turning every stay into a five-star story

Holiday Inn Club Vacations reimagines timeshare CX with customer-centric approach

Transform sales coaching into a strategic growth lever with AI

Coaching efficacy rockets 94% with AI people empowerment platform

A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS

CX is retailers’ secret weapon in an uncertain economy

TTEC Perform

Eliminate guesswork in associate coaching with data-backed decision making

How do you manage empathy in the contact center?

Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age

How much empathy do you really need? And what role should AI play?

How insurance firms can keep customers close in tumultuous times

Put CX in your cart: Why outsourcing is a smart buy for retailers

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