July 10, 2025 Customer Strategist Profile Turning every stay into a five-star story Holiday Inn Club Vacations reimagines timeshare CX with customer-centric approach Travel and Hospitality
July 9, 2025 Customer Strategist Perspectives Transform sales coaching into a strategic growth lever with AI
June 25, 2025 Client Story Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS Healthcare
June 17, 2025 Datasheet TTEC Perform Eliminate guesswork in associate coaching with data-backed decision making
June 10, 2025 Trends Report Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age How much empathy do you really need? And what role should AI play?
June 5, 2025 Blog How insurance firms can keep customers close in tumultuous times Financial Services and Insurance
June 4, 2025 Blog Put CX in your cart: Why outsourcing is a smart buy for retailers Retail and eCommerce
May 21, 2025 Blog Navigating uncertainty: Why automotive brands must amplify customer care Automotive
