February 18, 2025 Client Story Bank’s dedicated fraud team outperforms compliance goals TTEC overdelivers on KPI targets by becoming an extension of the brand Financial Services and Insurance
February 18, 2025 Client Story Global brand optimizes digital channel to drive collections efficacy TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX Financial Services and Insurance
February 11, 2025 Client Story Rapid Readiness Team mobilizes swiftly when disaster strikes With TTEC technology, training, and talent already in place, surge support shines and citizens get the help they need Public Sector and Government
February 11, 2025 Client Story More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer Healthcare
January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
December 3, 2024 Blog CX trends 2025: 3 ways AI will transform retail experiences Retail and eCommerce
December 3, 2024 Customer Strategist In Depth AI and analytics fuel brands' push for personalized customer journeys in 2025 Easy, efficient, and convenient interactions set to take center stage
December 2, 2024 Customer Strategist Industry Insights The future of retail: AI will be a cornerstone of CX success 3 ways AI will help transform retail experiences in 2025 Retail and eCommerce
