August 11, 2025 Client Story Fraud-fighting combination of AI + experts reduce chargebacks by 90% TTEC’s automated solution helped one restaurant chain take fraud off the table Retail and eCommerce
July 30, 2025 Infographic Empathy’s not dead, but it’s definitely evolving Empathy has long been valued as a top priority in the contact center…but should it be?
July 30, 2025 Client Story Phased, custom training helps benefits company scale performance, hit quality targets TTEC streamlines and simplifies complex onboarding to create capable, confident teams that deliver high CSAT Financial Services and Insurance
July 29, 2025 Client Story Cirque du Soleil offers ringside seat to superior customer experience with Remote CX The entertainment icon insisted the show must go on — and achieved high-flying quality scores and employee satisfaction Media and Entertainment
July 22, 2025 Client Story DailyPay outperforms CSAT as it expands service offering Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools Financial Services and Insurance
July 10, 2025 Customer Strategist Profile Turning every stay into a five-star story Holiday Inn Club Vacations reimagines timeshare CX with customer-centric approach Travel and Hospitality
July 9, 2025 Customer Strategist Perspectives Transform sales coaching into a strategic growth lever with AI
June 25, 2025 Client Story Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS Healthcare
June 17, 2025 Datasheet TTEC Perform Eliminate guesswork in associate coaching with data-backed decision making
