Healthcare Resources The Healthcare industry has problems. We have answers. All Resources Blogs and Articles Strategy Guides and Trend Reports Videos, Webinars, and Demos Tips and Takeaways TTEC Healthcare Healthcare Resources April 30, 2021 Client Story Fast and reliable cloud guidance We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations Healthcare April 30, 2021 Client Story Netgain ramps up support with contact center transformation The added features and functionality provided by a new contact center platform enabled the organization to serve customers faster, more effectively, and more accurately Healthcare March 19, 2021 Blog 3 Ways Healthcare Can Successfully Manage Call Volume Surges Healthcare March 17, 2021 Client Story Reducing associate effort has outsized impact for GE Healthcare When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction Healthcare March 15, 2021 Blog An Inside Look at COVID-19 Vaccine Strategies that Work Healthcare March 5, 2021 Podcast CX and COVID-19: Vaccine Strategies that Work Healthcare February 24, 2021 Podcast In Their Own Words: Vaccine Patients Share Their Experiences Healthcare February 1, 2021 Podcast CX and COVID-19: A Healthcare Leader's View Healthcare January 22, 2021 Client Story Swift COVID-19 vaccine support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks Healthcare January 6, 2021 Client Story Fast support at a crucial time of need Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more Healthcare August 17, 2020 Client Story Savvy hiring and training shortens handle times A retail pharmacy quickly added tenured, certified healthcare advocates to reduce repeat callers and boost OSAT during one of its busiest times of year Healthcare July 24, 2020 Client Story Rx for operational excellence in a new normal Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results Healthcare First page « First Previous page ‹‹ … Page 2 Page 3 Page 4 Page 5 Current page 6 Page 7 Page 8 Page 9 Page 10 Next page ›› Last page Last »
April 30, 2021 Client Story Fast and reliable cloud guidance We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations Healthcare
April 30, 2021 Client Story Netgain ramps up support with contact center transformation The added features and functionality provided by a new contact center platform enabled the organization to serve customers faster, more effectively, and more accurately Healthcare
March 17, 2021 Client Story Reducing associate effort has outsized impact for GE Healthcare When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction Healthcare
January 22, 2021 Client Story Swift COVID-19 vaccine support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks Healthcare
January 6, 2021 Client Story Fast support at a crucial time of need Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more Healthcare
August 17, 2020 Client Story Savvy hiring and training shortens handle times A retail pharmacy quickly added tenured, certified healthcare advocates to reduce repeat callers and boost OSAT during one of its busiest times of year Healthcare
July 24, 2020 Client Story Rx for operational excellence in a new normal Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results Healthcare
