Healthcare Resources The Healthcare industry has problems. We have answers. All Resources Blogs and Articles Strategy Guides and Trend Reports Videos, Webinars, and Demos Tips and Takeaways TTEC Healthcare Healthcare Resources January 22, 2021 Client Story Swift COVID-19 vaccine support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks Healthcare January 6, 2021 Client Story Fast support at a crucial time of need Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more Healthcare August 17, 2020 Client Story Savvy hiring and training shortens handle times A retail pharmacy quickly added tenured, certified healthcare advocates to reduce repeat callers and boost OSAT during one of its busiest times of year Healthcare July 24, 2020 Client Story Rx for operational excellence in a new normal Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results Healthcare May 7, 2020 Podcast Healthcare CX's New Reality: What to Expect Healthcare April 21, 2020 Blog How the Healthcare Industry Can Maintain a Successful Work-from-Home Contact Center Environment Healthcare March 11, 2020 Trends Report Top 5 customer experience Trends in Healthcare Learn how to deliver exceptional patient experiences and member experiences that drive healthy outcomes Healthcare February 19, 2020 Client Story Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC Healthcare February 17, 2020 Client Story Process automation to the rescue A pharmacy benefits management organization increased efficiencies, leading to significant results Healthcare April 22, 2019 Customer Strategist Take a Smart Seasonal Approach to Health Insurance Open Enrollment Four ways to exceed open enrollment performance goals. Healthcare April 25, 2018 Blog Research shows patients want a consumer-driven healthcare experience Healthcare April 11, 2018 Customer Strategist Removing White Noise From the Patient Experience Inside the mind of a hospital Chief Medical Innovation Officer. Healthcare First page « First Previous page ‹‹ Page 1 Page 2 Page 3 Page 4 Page 5 Current page 6 Page 7 Page 8 Page 9 Next page ›› Last page Last »
January 22, 2021 Client Story Swift COVID-19 vaccine support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks Healthcare
January 6, 2021 Client Story Fast support at a crucial time of need Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more Healthcare
August 17, 2020 Client Story Savvy hiring and training shortens handle times A retail pharmacy quickly added tenured, certified healthcare advocates to reduce repeat callers and boost OSAT during one of its busiest times of year Healthcare
July 24, 2020 Client Story Rx for operational excellence in a new normal Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results Healthcare
April 21, 2020 Blog How the Healthcare Industry Can Maintain a Successful Work-from-Home Contact Center Environment Healthcare
March 11, 2020 Trends Report Top 5 customer experience Trends in Healthcare Learn how to deliver exceptional patient experiences and member experiences that drive healthy outcomes Healthcare
February 19, 2020 Client Story Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC Healthcare
February 17, 2020 Client Story Process automation to the rescue A pharmacy benefits management organization increased efficiencies, leading to significant results Healthcare
April 22, 2019 Customer Strategist Take a Smart Seasonal Approach to Health Insurance Open Enrollment Four ways to exceed open enrollment performance goals. Healthcare
April 11, 2018 Customer Strategist Removing White Noise From the Patient Experience Inside the mind of a hospital Chief Medical Innovation Officer. Healthcare
