Healthcare Resources The Healthcare industry has problems. We have answers. All Resources Blogs and Articles Strategy Guides and Trend Reports Videos, Webinars, and Demos Tips and Takeaways TTEC Healthcare Healthcare Resources December 1, 2021 Client Story Powerful learning tools increase employee performance TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time Healthcare November 9, 2021 Client Story Strategic knowledgebase optimization leads to better CX and EX A major healthcare company purged its siloed and outdated knowledgebase, reducing unused articles by more than 90% and helping associates deliver better experiences faster Healthcare August 31, 2021 Blog Turn healthcare contact center challenges into opportunities Healthcare August 7, 2021 Video Healthcare - Exceptional Customer Experience by Design Healthcare July 6, 2021 Client Story Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organizational design, and more Healthcare June 24, 2021 Client Story One-stop-shop knowledgebase quickly improves call quality TTEC reduced associate frustration and improved member experience by curating content Healthcare June 11, 2021 Blog 3 Ways to Incorporate Wellness into Content Moderation for a Healthy Workforce Healthcare April 30, 2021 Client Story Enhanced collaboration and efficiency in the cloud By shifting various IT systems and applications into the cloud, LifeSource streamlined life-saving organ and tissue donation processes and increased employee productivity Healthcare April 30, 2021 Client Story Fast and reliable cloud guidance We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations Healthcare April 30, 2021 Client Story Netgain ramps up support with contact center transformation The added features and functionality provided by a new contact center platform enabled the organization to serve customers faster, more effectively, and more accurately Healthcare March 19, 2021 Blog 3 Ways Healthcare Can Successfully Manage Call Volume Surges Healthcare March 17, 2021 Client Story Reducing associate effort has outsized impact for GE Healthcare When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction Healthcare First page « First Previous page ‹‹ Page 1 Page 2 Page 3 Page 4 Current page 5 Page 6 Page 7 Page 8 Page 9 Next page ›› Last page Last »
December 1, 2021 Client Story Powerful learning tools increase employee performance TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time Healthcare
November 9, 2021 Client Story Strategic knowledgebase optimization leads to better CX and EX A major healthcare company purged its siloed and outdated knowledgebase, reducing unused articles by more than 90% and helping associates deliver better experiences faster Healthcare
July 6, 2021 Client Story Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organizational design, and more Healthcare
June 24, 2021 Client Story One-stop-shop knowledgebase quickly improves call quality TTEC reduced associate frustration and improved member experience by curating content Healthcare
June 11, 2021 Blog 3 Ways to Incorporate Wellness into Content Moderation for a Healthy Workforce Healthcare
April 30, 2021 Client Story Enhanced collaboration and efficiency in the cloud By shifting various IT systems and applications into the cloud, LifeSource streamlined life-saving organ and tissue donation processes and increased employee productivity Healthcare
April 30, 2021 Client Story Fast and reliable cloud guidance We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations Healthcare
April 30, 2021 Client Story Netgain ramps up support with contact center transformation The added features and functionality provided by a new contact center platform enabled the organization to serve customers faster, more effectively, and more accurately Healthcare
March 17, 2021 Client Story Reducing associate effort has outsized impact for GE Healthcare When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction Healthcare
