Healthcare Resources

December 6, 2014 Client Story

Healthcare company gets post-merger contact center makeover

When a global health service company acquired a large insurance and a healthcare organization, it was a perfect opportunity to transform to a best-in-class VoIP contact center solution. To address the client’s needs, we implemented both a premise and a Cl

Healthcare

November 29, 2014 Client Story

A prescription for simplicity

An inefficient workflow was costing a pharmacy business thousands in lost revenue, and leading to frustrated physicians and patients. We helped improve the process by focusing on needs of patients

Healthcare

October 13, 2014 Blog

Ten Things to Ask Yourself About Healthcare Patient Experience Technology

Healthcare

June 30, 2014 Customer Strategist

Technology’s Transformational Impact on the Healthcare Experience

A look at some key improvements to the patient experience made possible through cutting- edge technology.

Healthcare

April 1, 2014 Customer Strategist

The Pharma Industry’s Consumer Trust Potential

Research shows that consumers value transparency and honesty as trust drivers in their relationships with pharmaceutical companies

Healthcare

February 16, 2014 Client Story

State agency removes barriers to CX excellence

To comply with the requirements of a new Customer Assistance Program grant, our client needed to enhance the experience. We helped our client fix weak points, while building upon its strengths.

Healthcare

January 12, 2014 Client Story

Health insurer leverages expertise in Medicare open enrollment

A leading health insurance provider wanted to provide an excellent member experience during Medicare open enrollment. We supported our client’s needs by deploying a team of 500 associates in two locations.

Healthcare

January 12, 2014 Client Story

High-tech solution for high-touch client experience

Our client needed a way to improve its interactions with customers as its customer base continued to expand. We helped by implementing a technology solution that pairs callers with the best-equipped associate

Healthcare

January 3, 2014 Client Story

Innovate for improved functionality, reduced costs

A healthcare distribution and technology solutions provider wanted to upgrade its contact center infrastructure. We built and implemented an end-to-end technology platform that routed calls to the best-available associates.

Healthcare

September 1, 2012 Customer Strategist

Putting Customer Centricity at the Heart of Healthcare

As customers become more involved in choosing and paying for health insurance and other health-related products and services, the healthcare industry is under increased pressure to become customer-focused.

Healthcare

September 1, 2012 Customer Strategist

Philadelphia Insurance Companies Lends Customers an Ear to Improve Customer Centricity

Through an ambitious voice of the customer initiative, the insurance provider uses feedback to improve its products, services, and customer relationships

Healthcare

March 1, 2011 Customer Strategist

UnitedHealthcare’s Innovation Impact

The insurer’s transparent and holistic approach to customer experience is helping its end customers make better-informed decisions about their health.

Healthcare

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