Healthcare Resources

Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status

TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs

Contemporary site design, AI, and local talent lift CX, EX, and the future of a region

Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes

High water mark for healthcare

When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion

New CMS rule elevates telesales as a viable broker alternative

How a whole health mindset drives patient-centric engagement across all strata

Next enrollment season: Ready for a reset?

Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?

6 ways AI can enhance your medical information program — today

eNPS at healthcare contact center jumps 21% with interactive AI training bots

Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%

Voice enhancement lifts NPS 9% for major health group

AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT

Makeover of health plan’s knowledgebase sends engagement and accuracy soaring

NPS survey exposes how flawed system design forced users to devise their own workarounds

Expert flexibility

A wellness brand elevates its omnichannel member experience with a nimble and expert support staff

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