Healthcare Resources | TTEC

September 13, 2024 Case Study Healthcare

Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
July 10, 2024 Blog Healthcare

Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
June 21, 2024 Case Study Healthcare

High water mark for healthcare

When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion
May 30, 2024 Blog Healthcare

New CMS rule elevates telesales as a viable broker alternative
May 29, 2024 Blog Healthcare

How a whole health mindset drives patient-centric engagement across all strata
April 26, 2024 Customer Strategist Industry Insights Healthcare

Next enrollment season: Ready for a reset?

Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
March 26, 2024 Blog Healthcare

6 ways AI can enhance your medical information program — today
March 13, 2024 Case Study Healthcare

eNPS at healthcare contact center jumps 21% with interactive AI training bots

Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
January 31, 2024 Case Study Healthcare

Voice enhancement lifts NPS 9% for major health group

AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
January 21, 2024 Case Study Healthcare

Makeover of health plan’s knowledgebase sends engagement and accuracy soaring

NPS survey exposes how flawed system design forced users to devise their own workarounds
January 14, 2024 Case Study Healthcare

Expert flexibility

A wellness brand elevates its omnichannel member experience with a nimble and expert support staff
November 16, 2023 Blog Healthcare

AI-human blend will be a top healthcare customer experience trend in 2024