Healthcare Resources

Coaching efficacy rockets 94% with AI people empowerment platform

A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS

Nearly 3.5X ROI Projected with CX-Led Approach to Unifying Agent Experience

TTEC Digital’s outcomes-based approach accelerates business case for large healthcare system

Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota

Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales

Healthcare payer saves cost, streamlines certification of licensed associates

AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX

TTEC Healthcare

Voice automation slashes cost per contact 50%

AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents

More sales experts = higher sales during open enrollment

Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer

Calm, cool, and coordinated: Healthcare’s next iteration

Hopes for healthcare CX in 2025: Why I defy the cynics

For a taste of what makes the experience exceptional, look to Northwell Health

Shattering illusions: Look past misconceptions to find a great CX partner in healthcare

Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status

TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs

Company