Healthcare Resources The Healthcare industry has problems. We have answers. All Resources Blogs and Articles Strategy Guides and Trend Reports Videos, Webinars, and Demos Tips and Takeaways TTEC Healthcare Healthcare Resources November 16, 2023 Blog AI-human blend will be a top healthcare customer experience trend in 2024 Healthcare October 17, 2023 Tips and Takeaways 3 ways HMEs blend tech and talent to lift CX Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets Healthcare September 11, 2023 Blog HMEs: Don’t fold under pressure — CX pays dividends Healthcare June 14, 2023 Customer Strategist C-Suite Strategies Folx Health Q&A: Care designed for a marginalized community Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health Healthcare May 15, 2023 Client Story Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most Healthcare March 9, 2023 Blog FTW: Messaging (done right) is a powerful engagement opportunity for healthcare Healthcare March 2, 2023 Customer Strategist A brave new world: Pharma customer engagement The new pharma era breeds customer centricity, innovation, and engagement with patients, physicians, and all partners in the healthcare ecosystem. Healthcare February 24, 2023 Customer Strategist C-Suite Strategies Teladoc Health Q&A: How one side of the CX coin shines the other SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs Healthcare February 23, 2023 Blog Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy Healthcare February 1, 2023 Client Story Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores Healthcare January 3, 2023 Client Story New hire training catapults NPS at healthcare company Scores surge 164% with an approach that proves to associates they hold power to make positive impact Healthcare December 19, 2022 Blog Digital healthcare experiences will be a top CX trend Healthcare First page « First Previous page ‹‹ Page 1 Page 2 Current page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Next page ›› Last page Last »
November 16, 2023 Blog AI-human blend will be a top healthcare customer experience trend in 2024 Healthcare
October 17, 2023 Tips and Takeaways 3 ways HMEs blend tech and talent to lift CX Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets Healthcare
June 14, 2023 Customer Strategist C-Suite Strategies Folx Health Q&A: Care designed for a marginalized community Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health Healthcare
May 15, 2023 Client Story Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most Healthcare
March 9, 2023 Blog FTW: Messaging (done right) is a powerful engagement opportunity for healthcare Healthcare
March 2, 2023 Customer Strategist A brave new world: Pharma customer engagement The new pharma era breeds customer centricity, innovation, and engagement with patients, physicians, and all partners in the healthcare ecosystem. Healthcare
February 24, 2023 Customer Strategist C-Suite Strategies Teladoc Health Q&A: How one side of the CX coin shines the other SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs Healthcare
February 23, 2023 Blog Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy Healthcare
February 1, 2023 Client Story Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores Healthcare
January 3, 2023 Client Story New hire training catapults NPS at healthcare company Scores surge 164% with an approach that proves to associates they hold power to make positive impact Healthcare
