Healthcare Resources The Healthcare industry has problems. We have answers. All Resources Blogs and Articles Strategy Guides and Trend Reports Videos, Webinars, and Demos Tips and Takeaways TTEC Healthcare Healthcare Resources January 31, 2024 Client Story Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT Healthcare January 21, 2024 Client Story Makeover of health plan’s knowledgebase sends engagement and accuracy soaring NPS survey exposes how flawed system design forced users to devise their own workarounds Healthcare January 14, 2024 Client Story Expert flexibility A wellness brand elevates its omnichannel member experience with a nimble and expert support staff Healthcare November 16, 2023 Blog AI-human blend will be a top healthcare customer experience trend in 2024 Healthcare October 17, 2023 Tips and Takeaways 3 ways HMEs blend tech and talent to lift CX Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets Healthcare September 11, 2023 Blog HMEs: Don’t fold under pressure — CX pays dividends Healthcare June 14, 2023 Customer Strategist C-Suite Strategies Folx Health Q&A: Care designed for a marginalized community Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health Healthcare May 15, 2023 Client Story Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most Healthcare March 9, 2023 Blog FTW: Messaging (done right) is a powerful engagement opportunity for healthcare Healthcare March 2, 2023 Customer Strategist A brave new world: Pharma customer engagement The new pharma era breeds customer centricity, innovation, and engagement with patients, physicians, and all partners in the healthcare ecosystem. Healthcare February 24, 2023 Customer Strategist C-Suite Strategies Teladoc Health Q&A: How one side of the CX coin shines the other SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs Healthcare February 23, 2023 Blog Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy Healthcare First page « First Previous page ‹‹ Page 1 Page 2 Current page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Next page ›› Last page Last »
January 31, 2024 Client Story Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT Healthcare
January 21, 2024 Client Story Makeover of health plan’s knowledgebase sends engagement and accuracy soaring NPS survey exposes how flawed system design forced users to devise their own workarounds Healthcare
January 14, 2024 Client Story Expert flexibility A wellness brand elevates its omnichannel member experience with a nimble and expert support staff Healthcare
November 16, 2023 Blog AI-human blend will be a top healthcare customer experience trend in 2024 Healthcare
October 17, 2023 Tips and Takeaways 3 ways HMEs blend tech and talent to lift CX Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets Healthcare
June 14, 2023 Customer Strategist C-Suite Strategies Folx Health Q&A: Care designed for a marginalized community Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health Healthcare
May 15, 2023 Client Story Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most Healthcare
March 9, 2023 Blog FTW: Messaging (done right) is a powerful engagement opportunity for healthcare Healthcare
March 2, 2023 Customer Strategist A brave new world: Pharma customer engagement The new pharma era breeds customer centricity, innovation, and engagement with patients, physicians, and all partners in the healthcare ecosystem. Healthcare
February 24, 2023 Customer Strategist C-Suite Strategies Teladoc Health Q&A: How one side of the CX coin shines the other SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs Healthcare
February 23, 2023 Blog Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy Healthcare
