Healthcare Resources The Healthcare industry has problems. We have answers. All Resources Blogs and Articles Strategy Guides and Trend Reports Videos, Webinars, and Demos Tips and Takeaways TTEC Healthcare Healthcare Resources September 30, 2022 Customer Strategist Healthcare Building Trust in the Healthcare Industry Achieving customer trust can put healthcare firms in a position of competitive strength that can lead to long-term financial gains. September 30, 2022 Customer Strategist Healthcare Building Blocks of a Multichannel Customer Strategy To stay competitive, the multichannel customer experience is now a critical part of a health insurer’s strategic plans. Four elements stand out for companies looking to get closer to healthcare consumers. September 29, 2022 Customer Strategist Healthcare A Better Healthcare Workforce = Better Business September 26, 2022 Customer Strategist Healthcare Aetna’s Mindfulness Initiative Leads to Unique Employee Engagement Why employee retention begins with caring. September 23, 2022 Customer Strategist Industry Insights Healthcare 5 tips for opening healthcare’s digital front door Create better healthcare experiences for patients and members with digital tools and empathy. December 1, 2021 Case Study Healthcare Powerful learning tools increase employee performance TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time November 9, 2021 Case Study Healthcare Strategic knowledgebase optimization leads to better CX and EX A major healthcare company purged its siloed and outdated knowledgebase, reducing unused articles by more than 90% and helping associates deliver better experiences faster August 31, 2021 Blog Healthcare Turn healthcare contact center challenges into opportunities August 7, 2021 Video Healthcare Healthcare - Exceptional Customer Experience by Design July 6, 2021 Case Study Healthcare Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organizational design, and more June 24, 2021 Case Study Healthcare One-stop-shop knowledgebase quickly improves call quality TTEC helped Welltok reduce associate frustration and improve the member experience by reprioritizing content June 11, 2021 Blog Healthcare 3 Ways to Incorporate Wellness into Content Moderation for a Healthy Workforce First page « First Previous page ‹‹ Page 1 Page 2 Page 3 Current page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Next page ›› Last page Last »
September 30, 2022 Customer Strategist Healthcare Building Trust in the Healthcare Industry Achieving customer trust can put healthcare firms in a position of competitive strength that can lead to long-term financial gains.
September 30, 2022 Customer Strategist Healthcare Building Blocks of a Multichannel Customer Strategy To stay competitive, the multichannel customer experience is now a critical part of a health insurer’s strategic plans. Four elements stand out for companies looking to get closer to healthcare consumers.
September 26, 2022 Customer Strategist Healthcare Aetna’s Mindfulness Initiative Leads to Unique Employee Engagement Why employee retention begins with caring.
September 23, 2022 Customer Strategist Industry Insights Healthcare 5 tips for opening healthcare’s digital front door Create better healthcare experiences for patients and members with digital tools and empathy.
December 1, 2021 Case Study Healthcare Powerful learning tools increase employee performance TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time
November 9, 2021 Case Study Healthcare Strategic knowledgebase optimization leads to better CX and EX A major healthcare company purged its siloed and outdated knowledgebase, reducing unused articles by more than 90% and helping associates deliver better experiences faster
July 6, 2021 Case Study Healthcare Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organizational design, and more
June 24, 2021 Case Study Healthcare One-stop-shop knowledgebase quickly improves call quality TTEC helped Welltok reduce associate frustration and improve the member experience by reprioritizing content
June 11, 2021 Blog Healthcare 3 Ways to Incorporate Wellness into Content Moderation for a Healthy Workforce