Healthcare Resources The Healthcare industry has problems. We have answers. All Resources Blogs and Articles Strategy Guides and Trend Reports Videos, Webinars, and Demos Tips and Takeaways TTEC Healthcare Healthcare Resources March 9, 2023 Blog FTW: Messaging (done right) is a powerful engagement opportunity for healthcare Healthcare March 2, 2023 Customer Strategist A brave new world: Pharma customer engagement The new pharma era breeds customer centricity, innovation, and engagement with patients, physicians, and all partners in the healthcare ecosystem. Healthcare February 24, 2023 Customer Strategist C-Suite Strategies Teladoc Health Q&A: How one side of the CX coin shines the other SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs Healthcare February 23, 2023 Blog Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy Healthcare February 1, 2023 Client Story Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores Healthcare January 3, 2023 Client Story New hire training catapults NPS at healthcare company Scores surge 164% with an approach that proves to associates they hold power to make positive impact Healthcare December 19, 2022 Blog Digital healthcare experiences will be a top CX trend Healthcare December 9, 2022 Blog New Year’s resolution healthcare won’t regret: CX/EX investment Healthcare September 30, 2022 Customer Strategist Building Trust in the Healthcare Industry Achieving customer trust can put healthcare firms in a position of competitive strength that can lead to long-term financial gains. Healthcare September 30, 2022 Customer Strategist Building Blocks of a Multichannel Customer Strategy To stay competitive, the multichannel customer experience is now a critical part of a health insurer’s strategic plans. Four elements stand out for companies looking to get closer to healthcare consumers. Healthcare September 29, 2022 Customer Strategist A Better Healthcare Workforce = Better Business Healthcare September 26, 2022 Customer Strategist Aetna’s Mindfulness Initiative Leads to Unique Employee Engagement Why employee retention begins with caring. Healthcare First page « First Previous page ‹‹ Page 1 Page 2 Page 3 Current page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Next page ›› Last page Last »
March 9, 2023 Blog FTW: Messaging (done right) is a powerful engagement opportunity for healthcare Healthcare
March 2, 2023 Customer Strategist A brave new world: Pharma customer engagement The new pharma era breeds customer centricity, innovation, and engagement with patients, physicians, and all partners in the healthcare ecosystem. Healthcare
February 24, 2023 Customer Strategist C-Suite Strategies Teladoc Health Q&A: How one side of the CX coin shines the other SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs Healthcare
February 23, 2023 Blog Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy Healthcare
February 1, 2023 Client Story Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores Healthcare
January 3, 2023 Client Story New hire training catapults NPS at healthcare company Scores surge 164% with an approach that proves to associates they hold power to make positive impact Healthcare
September 30, 2022 Customer Strategist Building Trust in the Healthcare Industry Achieving customer trust can put healthcare firms in a position of competitive strength that can lead to long-term financial gains. Healthcare
September 30, 2022 Customer Strategist Building Blocks of a Multichannel Customer Strategy To stay competitive, the multichannel customer experience is now a critical part of a health insurer’s strategic plans. Four elements stand out for companies looking to get closer to healthcare consumers. Healthcare
September 26, 2022 Customer Strategist Aetna’s Mindfulness Initiative Leads to Unique Employee Engagement Why employee retention begins with caring. Healthcare
