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Healthcare - Exceptional Customer Experience by Design

More insights from TTEC

  • Dentist on the phone with a patient in the chair behind
    July 1, 2026 Podcast Medical Devices

    Meet Claire, an AI agent who won a customer service award

    Listen to the podcast
  • A young girl interacting with a fluffy golden-colored dog
    June 28, 2026 Client Story Financial Services and Insurance

    Human expertise meets AI for faster insurance claims processing

    Read the client story
  • A man looking at data charts on computer screens
    June 15, 2026 Client Story Public Sector and Government

    Intelligent IVR breaks performance records: 90% SLA and 95% CSAT

    Read the client story
  • Illustration of a disk and AI image connected by an arrow
    May 15, 2026 Customer Strategist In Depth

    Navigate the high-stakes shift from legacy tech to AI

    Read the article
  • Person standing on a mountaintop with arms outstretched
    May 14, 2026 Customer Strategist Industry Insights Healthcare

    The 2030 Vision: Synchronizing the connected healthcare ecosystem

    Read the article
  • Car parked in a Capital One garage. Photos courtesy of Capital One Auto
    May 14, 2026 Customer Strategist C-Suite Strategies

    Balancing CX against fraud mitigation calls for a fluid approach at Capital One Auto

    Read the article
  • Smiley faces against a black background
    May 14, 2026 Customer Strategist Perspectives

    The experience economy: Why experience is now the product

    Read the article
  • Illustration of a man walking a tightrope between two smartphones
    May 14, 2026 Customer Strategist Cover Story

    Ways to win in the What-have-you-done-for-me lately economy

    Read the article
  • Two people tugging at opposite ends of a rope
    May 14, 2026 Customer Strategist Cover Story

    The state of CX: A new era needs new rules

    Read the article
  • An illustration of a robot handing a baton to a man sitting at a desk
    May 14, 2026 Customer Strategist Perspectives

    What comes after Average Handle Time?

    Read the article
  • Associate working on their laptop
    May 13, 2026 Client Story Roundup Healthcare

    Blending AI tools with expert coaching supercharges CX and drives sales

    Learn more
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