Healthcare Resources

Major payer blends Work At Home model with innovative coaching rigor to drive conversions

Innovative glidepath framework inspires new levels of ownership and engagement that drive KPI performance

Coaching efficacy rockets 94% with AI people empowerment platform

A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS

Nearly 3.5X ROI Projected with CX-Led Approach to Unifying Agent Experience

TTEC Digital’s outcomes-based approach accelerates business case for large healthcare system

Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota

Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales

Healthcare payer saves cost, streamlines certification of licensed associates

AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX

TTEC Healthcare

Voice automation slashes cost per contact 50%

AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents

More sales experts = higher sales during open enrollment

Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer

Calm, cool, and coordinated: Healthcare’s next iteration

Hopes for healthcare CX in 2025: Why I defy the cynics

For a taste of what makes the experience exceptional, look to Northwell Health

Shattering illusions: Look past misconceptions to find a great CX partner in healthcare

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