July 17, 2020 Client Story Agile outsourced support from day one End-to-end outsourced support delivers best-in-class results Retail and eCommerce
July 14, 2020 Client Story Shift to remote work without missing a beat A financial services client is now looking to make WFH a permanent part of its long-term strategy Financial Services and Insurance
July 9, 2020 Client Story Intelligent automation quickly crushes average handle time A combined force of humans and technology created immediate results Communications
June 22, 2020 Client Story Travel offshore, beat NPS goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care Airlines
June 19, 2020 Client Story Get customer insights, get results A speech analytics tool combined with robust training empowered contact center associates to make data-driven recommendations that produced immense savings and more Airlines
June 16, 2020 Client Story Intelligent automation brings citizens closer to home Desktop automation helps reduce the home-buying sales processes from days to hours Public Sector and Government
May 20, 2020 Client Story State eases overwhelmed call centers with messaging Nearly 4x as many contacts answered in fewer than 2 weeks State and Local Governments
March 30, 2020 Client Story Command and conquer hospital inefficiencies Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care Healthcare Providers
March 30, 2020 Client Story Flexible staffing helps boost member enrollment 73% Work-from-home model garners top talent to achieve health insurer’s membership goals Healthcare Payers
March 30, 2020 Client Story The right knowledge leads to better member experiences An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates Healthcare Payers
March 27, 2020 Client Story Speech analytics deliver a holiday boost for social media ad sales The company significantly increased revenue at a critical time of year by analyzing associate calls and culling insights High Tech
February 19, 2020 Client Story Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC Healthcare
