Client Stories

Building a nimble healthcare claims processing system

A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing

Eliminating friction for superior UX

A leading prescriptive analytics company transformed the user experience with a templatized platform, reporting dashboard, and more

Turning Up the Heat on Cold Call Conversions

Removing pain points from the sales process delivers above-target performances

Sophisticated analytics and pipeline management drives leads up 47%

A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management

Telecom maintains CX quality, retains highly skilled associates with rebadge

We recruited existing experts and seamlessly transitioned those remaining without any loss of performance

Telecom seamlessly scales Apple Business Chat support

A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.