July 17, 2019 Case Study Communications Mobile operator blends online and offline to boost sales across channels The firm increased inbound call conversion rates, online chat volume, and sales appointments
July 9, 2019 Case Study Learning Needs Analysis Transforms Leadership Development Employee analysis identifies what it takes for employees to win business
May 7, 2019 Case Study Automotive Associate Assist bot drives knowledge base efficiency Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
May 7, 2019 Case Study Customer Assist bot to the rescue Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
April 24, 2019 Case Study Financial Services and Insurance Powering superior support In a real-time information world, customer service needs to keep pace with demand
March 13, 2019 Case Study Healthcare Payers Open enrollment benefits from a Smart Seasonal approach Health insurer mixes different employee types to optimize sales conversions and retain high-performers
March 6, 2019 Case Study Automotive Human touch + data-driven insights = SMB growth Car rental cracks the SMB market by balancing a supportive human touch with advanced data analytics to grow revenue and create trusted relationships
February 1, 2019 Case Study Healthcare Payers Ensuring a healthy omnichannel future Health insurance company innovates its omnichannel environment with integrated digital options for members
February 1, 2019 Case Study Media and Entertainment A hands-on approach delivers world-class, global customer care Customer care keeps up with product innovations to serve customers better
December 10, 2018 Case Study Hypergrowth and Startups Sophisticated Analytics Delivers the Goods Customer analytics helps gather actionable insight and drive impressive sales growth
November 12, 2018 Case Study Retail and eCommerce A clear vision spurs sales and service A near-shore team of brand ambassadors helps guide online customers through the sales and service journey
October 10, 2018 Case Study Communications Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience
