February 19, 2020 Case Study Healthcare Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC
February 17, 2020 Case Study Financial Services and Insurance Automating claims increases accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system
February 17, 2020 Case Study Healthcare Payers Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing
February 17, 2020 Case Study Healthcare Process automation to the rescue A pharmacy benefits management organization increased efficiencies, leading to significant results
February 17, 2020 Case Study High Tech Eliminating friction for superior UX A leading prescriptive analytics company transformed the user experience with a templatized platform, reporting dashboard, and more
February 3, 2020 Case Study Savvy Leads Training Delivers the Goods for Logistics Group Agile sales team exceeds client targets from the start
January 27, 2020 Case Study Retail and eCommerce Turning Up the Heat on Cold Call Conversions Removing pain points from the sales process delivers above-target performances
December 23, 2019 Case Study Retail Banking Ready, set, ramp to support retail credit card rollout Comprehensive onboarding and training deliver best-in-class results
December 18, 2019 Case Study Financial Services and Insurance Sophisticated analytics and pipeline management drives leads up 47% A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management
November 14, 2019 Case Study Communications Digital transformation powered by RPA/RDA More than 200 customer-related automated processes reduce a telecom’s cost to serve
November 12, 2019 Case Study Communications Telecom maintains CX quality, retains highly skilled associates with rebadge We recruited existing experts and seamlessly transitioned those remaining without any loss of performance
November 5, 2019 Case Study Healthcare Payers Beating backlogs with back-office accuracy, speed Agile team cleared a health insurer’s report backlog in record time
