August 6, 2020 Client Story Best solution for the best customer experience Amazon Connect proved to be the contact center solution suited to inbound and outbound call traffic requirements needed at AWS HR Services High Tech
August 6, 2020 Client Story Driving carsales' contact center into the cloud-based future Migrating to Amazon Connect saved 50% in costs compared to the previous on-premises solution Automotive
July 27, 2020 Client Story Proactive associates using AI save the day with 95% CSAT Customer care associates proposed a hybrid AI/human crowdsourced solution that produced eye-popping results High Tech
July 27, 2020 Client Story Virtual contact center training for a virtual world At-home RealSkill program updates associate training to a remote environment High Tech
July 24, 2020 Client Story Igniting the sales pipeline with advanced analytics Sales experts produced thousands of SQLs and more for a healthcare insurance firm Healthcare Payers
July 24, 2020 Client Story Rx for operational excellence in a new normal Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results Healthcare
July 23, 2020 Client Story Exceptional remote support in record time Hundreds of newly hired remote employees delivered a 94% CSAT Financial Services and Insurance
July 22, 2020 Client Story Fraud support breaks remote training barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety associates in an unprecedented event Retail and eCommerce
July 17, 2020 Client Story Agile outsourced support from day one End-to-end outsourced support delivers best-in-class results Retail and eCommerce
July 14, 2020 Client Story Shift to remote work without missing a beat A financial services client is now looking to make WFH a permanent part of its long-term strategy Financial Services and Insurance
July 9, 2020 Client Story Intelligent automation quickly crushes average handle time A combined force of humans and technology created immediate results Communications
June 22, 2020 Client Story Travel offshore, beat NPS goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care Airlines
