Retail and eCommerce Client Story

Red Wing Shoes Gains Faster Connections in the Cloud

Moving to Office 365 enabled the retailer to simplify the user experience, remove customer and employee pain points, and reduce operational costs.

The Challenge

Red Wing Shoe’s IT team maintains all of their retail environments and internal systems, including Exchange. The team often found themselves spending too much time troubleshooting issues with their existing on premise Exchange environment and capacity issues within their mail environment, which left little time for other crucial projects.

Our Solution

Avtex, a TTEC Digital company, helped Red Wing Shoes deploy Microsoft Office 365 across the entire organization, which covered a number of geographic locations. The new Office 365 deployment included Exchange Online, Unified Messaging Online, and SharePoint Online. Skype for Business Enterprise Voice functionality was also added to strategize, organize and execute a solution to migrate K&L.

The Results

Since migrating to Office 365, Red Wing Shoes has experienced a significant improvement in employee communication and collaboration. The organization now has a much easier time managing their hosted environment. The move to Office 365 helped Red Wing Shoes simplify the user experience and reduce operational cost.


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