February 1, 2019 Case Study Healthcare Payers Ensuring a healthy omnichannel future Health insurance company innovates its omnichannel environment with integrated digital options for members
February 1, 2019 Case Study Media and Entertainment A hands-on approach delivers world-class, global customer care Customer care keeps up with product innovations to serve customers better
December 10, 2018 Case Study Hypergrowth and Startups Sophisticated Analytics Delivers the Goods Customer analytics helps gather actionable insight and drive impressive sales growth
November 12, 2018 Case Study Retail and eCommerce A clear vision spurs sales and service A near-shore team of brand ambassadors helps guide online customers through the sales and service journey
October 10, 2018 Case Study Communications Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience
August 30, 2018 Case Study Automotive Eliminating customer blind spots Top automaker quickly integrates millions of data points to work smarter and increase revenue
August 29, 2018 Case Study Hypergrowth and Startups Making the last mile count Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand
August 22, 2018 Case Study Airlines Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents
August 22, 2018 Case Study Public Sector and Government Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership
August 22, 2018 Case Study Communications Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings
July 17, 2018 Case Study Public Sector and Government Cloud-based Video Training Saves 90 Minutes A humanitarian organization gains more time for disaster assistance
June 15, 2018 Case Study Automotive Mobile app innovation driven by customer insight Real-time analytics enable positive user experiences with mobile app
