August 22, 2018 Case Study Public Sector and Government Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership
August 22, 2018 Case Study Communications Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings
July 17, 2018 Case Study Public Sector and Government Cloud-based Video Training Saves 90 Minutes A humanitarian organization gains more time for disaster assistance
June 15, 2018 Case Study Automotive Mobile app innovation driven by customer insight Real-time analytics enable positive user experiences with mobile app
May 8, 2018 Case Study Data insight reduces churn and decreases costs B2B company identifies key customer pain points and proactively deflects call volumes
April 9, 2018 Case Study Retail and eCommerce Banana Republic builds mental toughness Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment
March 6, 2018 Case Study Federal Government No time to lose We set up hotline support service at 10 locations, including 3 new pop-up sites. TTEC got these sites ready to go, with technology in place, in 1 week.
January 8, 2018 Case Study Airlines Sky’s the limit Leading airline loyalty program embarks on CX transformation while reducing costs by 50%
January 4, 2018 Case Study Automotive Expert associates pave a path to better results Expertise creates efficiencies and better experiences
November 21, 2017 Case Study Retail and eCommerce One-Stop-Shop Advertising Assistance We assisted a global internet company by deploying sales associates, campaign tools, and video presentations to serve as a partner to existing SMB advertising agencies and discover new partnerships
October 31, 2017 Case Study Healthcare Payers Superior member support A leading health insurer overcomes new member onboarding challenges with partnership strategy
October 30, 2017 Case Study High Tech Easing tax season stress A software company wanted to improve its ability to handle the fluctuations in customer demand while consolidating training with a single partner
