May 8, 2018 Case Study Data insight reduces churn and decreases costs B2B company identifies key customer pain points and proactively deflects call volumes
April 9, 2018 Case Study Retail and eCommerce Banana Republic builds mental toughness Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment
March 6, 2018 Case Study Federal Government No time to lose We set up hotline support service at 10 locations, including 3 new pop-up sites. TTEC got these sites ready to go, with technology in place, in 1 week.
January 8, 2018 Case Study Airlines Sky’s the limit Leading airline loyalty program embarks on CX transformation while reducing costs by 50%
January 4, 2018 Case Study Automotive Expert associates pave a path to better results Expertise creates efficiencies and better experiences
November 21, 2017 Case Study Retail and eCommerce One-Stop-Shop Advertising Assistance We assisted a global internet company by deploying sales associates, campaign tools, and video presentations to serve as a partner to existing SMB advertising agencies and discover new partnerships
October 31, 2017 Case Study Healthcare Payers Superior member support A leading health insurer overcomes new member onboarding challenges with partnership strategy
October 30, 2017 Case Study High Tech Easing tax season stress A software company wanted to improve its ability to handle the fluctuations in customer demand while consolidating training with a single partner
October 30, 2017 Case Study Automotive Ready, set, go! A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience
October 30, 2017 Case Study Financial Services and Insurance The extra mile A leading financial services firm stays ahead with a customer-first mindset
October 30, 2017 Case Study Communications Wherever you are A telecom leader moved from industry laggard to leader by delivering an amazing cross-channel customer experience
October 27, 2017 Case Study Healthcare A healthy dose of culture Leading lifestyle brand builds empathy among associates to strengthen member relationships
