November 12, 2018 Client Story A clear vision spurs sales and service A near-shore team of brand ambassadors helps guide online customers through the sales and service journey Retail and eCommerce
October 10, 2018 Client Story Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience Communications
August 30, 2018 Client Story Eliminating customer blind spots Top automaker quickly integrates millions of data points to work smarter and increase revenue Automotive
August 29, 2018 Client Story Making the last mile count Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand Hypergrowth and Startups
August 22, 2018 Client Story Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents Airlines
August 22, 2018 Client Story Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership Public Sector and Government
August 22, 2018 Client Story Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings Communications
July 17, 2018 Client Story Cloud-based Video Training Saves 90 Minutes A humanitarian organization gains more time for disaster assistance Public Sector and Government
June 15, 2018 Client Story Mobile app innovation driven by customer insight Real-time analytics enable positive user experiences with mobile app Automotive
May 8, 2018 Client Story Data insight reduces churn and decreases costs B2B company identifies key customer pain points and proactively deflects call volumes
April 9, 2018 Client Story Banana Republic builds mental toughness Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment Retail and eCommerce
March 6, 2018 Client Story No time to lose We set up hotline support service at 10 locations, including 3 new pop-up sites. TTEC got these sites ready to go, with technology in place, in 1 week. Federal Government
