November 21, 2017 Case Study Retail and eCommerce One-Stop-Shop Advertising Assistance We assisted a global internet company by deploying sales associates, campaign tools, and video presentations to serve as a partner to existing SMB advertising agencies and discover new partnerships
October 31, 2017 Case Study Healthcare Payers Superior member support A leading health insurer overcomes new member onboarding challenges with partnership strategy
October 30, 2017 Case Study High Tech Easing tax season stress A software company wanted to improve its ability to handle the fluctuations in customer demand while consolidating training with a single partner
October 30, 2017 Case Study Automotive Ready, set, go! A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience
October 30, 2017 Case Study Financial Services and Insurance The extra mile A leading financial services firm stays ahead with a customer-first mindset
October 30, 2017 Case Study Communications Wherever you are A telecom leader moved from industry laggard to leader by delivering an amazing cross-channel customer experience
October 27, 2017 Case Study Healthcare A healthy dose of culture Leading lifestyle brand builds empathy among associates to strengthen member relationships
October 13, 2017 Case Study Retail Banking One-upping banking fraud A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico
October 5, 2017 Case Study Healthcare Providers One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity
October 4, 2017 Case Study Healthcare Payers Analytics unlocks employee potential A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase.
August 24, 2017 Case Study Financial Services and Insurance Offer optimization boosts credit card rewards program results
August 14, 2017 Case Study Automotive Speed and focus Carmaker onboards service associates faster and better with next-gen training
