Client Stories | TTEC

October 30, 2017 Case Study Automotive

Ready, set, go!

A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience
October 30, 2017 Case Study Financial Services and Insurance

The extra mile

A leading financial services firm stays ahead with a customer-first mindset
October 30, 2017 Case Study Communications

Wherever you are

A telecom leader moved from industry laggard to leader by delivering an amazing cross-channel customer experience
October 27, 2017 Case Study Healthcare

A healthy dose of culture

Leading lifestyle brand builds empathy among associates to strengthen member relationships
October 13, 2017 Case Study Retail Banking

One-upping banking fraud

A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico
October 5, 2017 Case Study Healthcare Providers

One-stop healthcare shop

Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity
October 4, 2017 Case Study Healthcare Payers

Analytics unlocks employee potential

A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase.
August 24, 2017 Case Study Financial Services and Insurance

Offer optimization boosts credit card rewards program results
August 14, 2017 Case Study Automotive

Speed and focus

Carmaker onboards service associates faster and better with next-gen training
June 13, 2017 Case Study Communications

Data and Goliath

With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.
June 13, 2017 Case Study High Tech

Online advertising boosts revenue

A leading internet search company is driving billions in revenue from its SMB customers
May 5, 2017 Case Study

Customer Insights Power Growth

A logistics company used advanced customer intelligence insights to drive sales from busy customers