Client Stories | TTEC

March 28, 2017 Case Study Healthcare

Driving change from within
March 16, 2017 Case Study Healthcare

Tackling post-M&A technology challenges
November 29, 2016 Case Study Communications

Telecom doubles conversions with digital sales strategy
June 26, 2016 Case Study Retail and eCommerce

Saving Cyber Monday sales

Our client was using two outsourcing providers. One provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours.
December 13, 2014 Case Study Communications

Four weeks, 3 new sales channels

When business for this client was at a pace of growth too fast for them to keep up with, they enlisted our help. We were able to train and deploy a click-to-chat sales team and help return much higher conversion rates
December 13, 2014 Case Study Healthcare

Healthcare innovation lab creates value, generates significant cost savings

One of the world’s largest healthcare companies was looking to create millions of savings annually. We leveraged our knowledge and experience to implement a cost improvement program
December 13, 2014 Case Study Automotive

Higher satisfaction and a $50M increase

Realizing a lack of customer-centricity, our client noticed their customer experience ratings were dead last, and this was costing them business. We helped provide a better CRM and database solution
December 13, 2014 Case Study Communications

How to welcome a new customer base

This client had acquired a new consumer division, gaining new customers. We were able to help integrate customer feedback into every part of the company to amplify customer centricity
December 13, 2014 Case Study Retail and eCommerce

icStore for multichannel customer service

Our client was looking to improve their customer experience by implementing a virtual contact center. We built an on-premises contact center and maintained a 1,200-associate virtual contact center
December 13, 2014 Case Study Retail and eCommerce

Inconsistent customer experience leads to lost calls, lost sales

Our client recently acquired more branches and was looking to create a consistent customer experience across all, old and new. We helped by creating virtual contact center locations
December 13, 2014 Case Study Public Sector and Government

From zero to hero

A utility company transformed its customer service with a self-help solution
December 13, 2014 Case Study Healthcare

Innovations in mobile customer care bridge technology and humanity

Customers expect instant support across their channels of choice. We helped our client implement customer self-service and omnichannel tools so members can interact 24/7 across voice, web, social, email, video, and mobile.