Client Stories

Proactive problem-solving increases the bottom line

Through fast, collaborative actions, TTEC helped an automotive company transform a budgetary pitfall into a CX win

Nimble COVID-19 vaccine scheduling assistance delivers rapid support

When a state Health Department’s vaccine hotline struggled with overwhelming call volume, TTEC stood up a virtual contact center with 500+ associates and cutting-edge technology

Achieve top CMS Star Ratings by providing accurate information on every call, every time

One of the largest U.S. healthcare plan providers achieved its optimal CMS Star rating with a modern knowledgebase, expert Star team, and innovative training using RealPlay™ platform bots and secret shopping teams

Licensed healthcare advocates: Ready on day one

TTEC’s innovative coaching model uses AI-enhanced platform and human expertise to ensure associates and team leaders have what they need to immediately start driving conversions

Swift COVID-19 vaccine support

TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks

Human + digital expertise = next-level e-commerce customer support

TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy

Surpass associate learning and performance KPIs to boost enrollments, build member loyalty

One of the largest U.S. healthcare plan providers reinvigorated associate training through the award-winning RealSkill platform, a well-organized knowledgebase, and ongoing solutions enhancements

Savvy multilingual customer support translates into happy travelers

TTEC quickly mobilized hundreds of multilingual associates, enabling a rapidly growing travel company to provide customer support across multiple languages in no time

Fast support at a crucial time of need

Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more

Sales transformation: From subpar to top performer

By deploying TTEC’s sales best practices and training, an underperforming inside sales team became the client’s top-selling partner

Virtual contact center support in record time helps secure $8M in assistance

With a rapid contact center deployment, TTEC helped the Charlotte Center for Legal Advocacy assist thousands of low-income families apply for millions in state grant funds

Innovating member enrollment with omnichannel insights

A health insurance organization digitally transformed its member acquisition and overall experience by unifying disparate data in a centralized analytics platform