June 24, 2021 Client Story One-stop-shop knowledgebase quickly improves call quality TTEC reduced associate frustration and improved member experience by curating content Healthcare
June 15, 2021 Client Story Prescribing digital transformation solutions TTEC guided a major cancer research and treatment organization in developing a plan for cost-effectively streamlining communications and improving the patient experience Healthcare Providers
June 14, 2021 Client Story Deliveroo smashes language barriers with real-time translator The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate Retail and eCommerce
June 1, 2021 Client Story Competitive wages get fast and reliable results A higher pay rate for contact tracers enabled a county Health Department to recruit highly skilled associates, reduce training time, and gain many other advantages critical to success State and Local Governments
May 27, 2021 Client Story Digital training transformation sets up retailer for CX success TTEC redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient Retail and eCommerce
May 26, 2021 Client Story Back office support from India exceeds quality targets TTEC partnered with a healthcare service provider to expand its operational footprint in India, increasing efficiency in provider data management and exceeding service standards Healthcare Providers
May 14, 2021 Client Story Revving Up Inside Sales with Expert Support Our sales incubator and inside sales playbook helped a bulk oil, fuel, and lubricants distributor quickly increase sales revenue
April 30, 2021 Client Story Real-Time Performance Data Anytime, Anywhere We helped Cummins build a mobile app that provides real-time performance and maintenance data about generator systems, reducing calls to the support team
April 30, 2021 Client Story Red Wing Shoes gains faster connections in the cloud Moving to Office 365 enabled the retailer to simplify the user experience, remove customer and employee pain points, and reduce operational costs Retail and eCommerce
April 30, 2021 Client Story Schwan’s Home Delivery gets an actionable CX transformation plan Our consulting experts helped Schwan’s Home Delivery gain insights into the current state of their customer experience and create an actionable plan for transformation Retail and eCommerce
April 30, 2021 Client Story A smooth switch to a better contact center solution In just a few weeks, we helped Neighborhood Credit Union execute a complex implementation process on time, on budget, and without major issues Retail Banking
April 30, 2021 Client Story Stronger Together: Transforming Nautilus’ Contact Center We helped the fitness solutions provider increase efficiencies, optimize call escalations, streamline internal communications, increase customer satisfaction, and more Retail and eCommerce
