April 30, 2021 Client Story Chipotle uncovers new customers and cross-sell opportunities In a partnership with the fast-casual restaurant leader, we built a solution that captured and analyzed key customer information and insights, empowering a more meaningful and personalized customer experience Retail and eCommerce
April 30, 2021 Client Story Digital innovation connects patients and interpreters in seconds A mobile video-streaming application quickly put patients in touch with an interpreter, resulting in increased customer satisfaction and efficiency Medical Devices
April 30, 2021 Client Story Enhanced collaboration and efficiency in the cloud By shifting various IT systems and applications into the cloud, LifeSource streamlined life-saving organ and tissue donation processes and increased employee productivity Healthcare
April 30, 2021 Client Story Fast and reliable cloud guidance We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations Healthcare
April 30, 2021 Client Story Helping fans track runners at Twin Cities marathon We partnered with Twin Cities in Motion to deliver AthleteTracker, a cloud-based solution that helps spectators track their favorite runners via SMS text notifications High Tech
April 30, 2021 Client Story A more powerful app for today’s customers We partnered with AllRegs to redesign its flagship app, delivering enhanced functionality, updating the underlying technology, and greatly improving the user experience Financial Services and Insurance
April 30, 2021 Client Story Netgain ramps up support with contact center transformation The added features and functionality provided by a new contact center platform enabled the organization to serve customers faster, more effectively, and more accurately Healthcare
April 28, 2021 Client Story Smarter service for better customer experiences Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market Automotive
April 26, 2021 Client Story Handyman Connection builds stronger customer relationships with CRM data We developed new and more effective processes and policies for capturing, storing, tagging, and leveraging Handyman Connection’s valuable customer data Retail and eCommerce
April 22, 2021 Client Story Enhanced knowledgebase enables associates to seamlessly switch to WFH We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home Airlines
April 15, 2021 Client Story Eliminate Non-Sales Calls, Drive Enrollments and Savings We helped a major healthcare provider quickly redirect non-sales calls to increase enrollment applications and improve the member experience Healthcare Payers
March 25, 2021 Client Story Fast and experienced vaccine scheduling support TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support Healthcare Providers
