April 22, 2021 Case Study Airlines Enhanced knowledgebase enables associates to seamlessly switch to WFH We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home
April 15, 2021 Case Study Healthcare Payers Eliminate Non-Sales Calls, Drive Enrollments and Savings We helped a major healthcare provider quickly redirect non-sales calls to increase enrollment applications and improve the member experience
March 25, 2021 Case Study Healthcare Providers Fast and experienced vaccine scheduling support TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support
March 24, 2021 Case Study Retail Banking Messaging saves the day with faster support, increased productivity Faced with high call volume, a major bank deployed an AI-enhanced messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT
March 17, 2021 Case Study Healthcare Reducing associate effort has outsized impact for GE Healthcare When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction
March 17, 2021 Case Study Public Sector and Government Sales and Analytics Expertise Pack Pipeline with Qualified Leads, Meetings TTEC sales experts transformed a utility company’s underperforming sales pipeline into a powerful lead generator
March 12, 2021 Case Study Automotive Proactive problem-solving increases the bottom line Through fast, collaborative actions, TTEC helped an automotive company transform a budgetary pitfall into a CX win
March 10, 2021 Case Study State and Local Governments Nimble scheduling assistance delivers rapid support When a state Health Department’s vaccine hotline struggled with overwhelming call volume, TTEC stood up a virtual contact center with 500+ associates and cutting-edge technology
January 28, 2021 Case Study Healthcare Payers Licensed healthcare advocates: Ready on day one TTEC’s innovative coaching model uses AI-enhanced platform and human expertise to ensure associates and team leaders have what they need to immediately start driving conversions
January 22, 2021 Case Study Healthcare Swift COVID-19 vaccine support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks
January 22, 2021 Case Study Retail and eCommerce Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy
January 14, 2021 Case Study Healthcare Payers Surpass associate learning and performance KPIs to boost enrollments, build member loyalty One of the largest U.S. healthcare plan providers reinvigorated associate training through the award-winning RealSkill platform, a well-organized knowledgebase, and ongoing solutions enhancements
