January 7, 2021 Case Study Travel and Hospitality Savvy multilingual customer support translates into happy travelers TTEC quickly mobilized hundreds of multilingual associates, enabling a rapidly growing travel company to provide customer support across multiple languages in no time
January 6, 2021 Case Study Healthcare Fast support at a crucial time of need Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more
December 22, 2020 Case Study Wealth Management Sales transformation: From subpar to top performer By deploying TTEC’s sales best practices and training, an underperforming inside sales team became the client’s top-selling partner
December 21, 2020 Case Study State and Local Governments Virtual contact center support in record time helps secure $8M in assistance With a rapid contact center deployment, TTEC helped the Charlotte Center for Legal Advocacy assist thousands of low-income families apply for millions in state grant funds
December 15, 2020 Case Study Healthcare Payers Innovating member enrollment with omnichannel insights A health insurance organization digitally transformed its member acquisition and overall experience by unifying disparate data in a centralized analytics platform
November 20, 2020 Case Study State and Local Governments Digital expertise + human support drive rapid state unemployment response TTEC quickly mobilized cutting-edge cloud technologies and experienced associates to maximize a state agency’s support of surging call volume
November 18, 2020 Case Study Financial Services and Insurance Achieve regulatory stability with an ultra flexible cloud contact center One of the oldest and largest U.S. financial institutions accelerated its cloud contact center migration while meeting regulatory requirements and achieving key business objectives
November 2, 2020 Case Study Airlines Knowledgebase innovation takes customer support to new heights An airline group took proactive steps to enhance its knowledgebase, ensuring exceptional customer experiences that drive continued loyalty
November 2, 2020 Case Study Communications Transforming self-service from pain point to effortless experience A telecommunications and digital services company streamlined its knowledgebase content into a valuable resource for both customers and employees
October 28, 2020 Case Study State and Local Governments Digital intelligence powers Wyoming’s remote state unemployment support The Wyoming Department of Workforce Services mobilized a cross-functional response of AI and humans to address surge in unemployment claims
October 14, 2020 Case Study Retail and eCommerce Transform first-time customers into loyal brand ambassadors A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support
September 2, 2020 Case Study Financial Services and Insurance Teaming up for maximum results A fintech firm provided better customer support and innovated faster with the help of a partner that became an extension of its brand
