September 27, 2021 Client Story RealSkill shrinks contact center attrition TTEC helped a telecommunications firm overhaul its training curriculum with an AI-enhanced, demand-based curriculum that kept new hires engaged and quickly honed their skills Communications
August 30, 2021 Client Story Omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale Retail and eCommerce
July 23, 2021 Client Story Email videos capture attention, drive response rates TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy High Tech
July 20, 2021 Client Story Proactive automation solution yields $8M in accelerated debt collection Telco seizes efficiency with a focus on improving the debt collection process Communications
July 19, 2021 Client Story Mapping the way to excellent patient experiences TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organization’s goal for a centralized, patient-centric experience Healthcare Providers
July 6, 2021 Client Story Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organizational design, and more Healthcare
June 28, 2021 Client Story Vaccine scheduling support when every minute counts TTEC guided a state health department in rapidly scaling and staffing its contact center to deliver urgent COVID-19 vaccine scheduling support State and Local Governments
June 24, 2021 Client Story One-stop-shop knowledgebase quickly improves call quality TTEC reduced associate frustration and improved member experience by curating content Healthcare
June 15, 2021 Client Story Prescribing digital transformation solutions TTEC guided a major cancer research and treatment organization in developing a plan for cost-effectively streamlining communications and improving the patient experience Healthcare Providers
June 14, 2021 Client Story Deliveroo smashes language barriers with real-time translator The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate Retail and eCommerce
June 1, 2021 Client Story Competitive wages get fast and reliable results A higher pay rate for contact tracers enabled a county Health Department to recruit highly skilled associates, reduce training time, and gain many other advantages critical to success State and Local Governments
May 27, 2021 Client Story Digital training transformation sets up retailer for CX success TTEC redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient Retail and eCommerce
