Client Stories

Fast and reliable cloud guidance

We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations

Helping fans track runners at Twin Cities marathon

We partnered with Twin Cities in Motion to deliver AthleteTracker, a cloud-based solution that helps spectators track their favorite runners via SMS text notifications

A more powerful app for today’s customers

We partnered with AllRegs to redesign its flagship app, delivering enhanced functionality, updating the underlying technology, and greatly improving the user experience

Netgain ramps up support with contact center transformation

The added features and functionality provided by a new contact center platform enabled the organization to serve customers faster, more effectively, and more accurately

Smarter service for better customer experiences

Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market

Handyman Connection builds stronger customer relationships with CRM data

We developed new and more effective processes and policies for capturing, storing, tagging, and leveraging Handyman Connection’s valuable customer data

Enhanced knowledgebase enables associates to seamlessly switch to WFH

We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home

Eliminate Non-Sales Calls, Drive Enrollments and Savings

We helped a major healthcare provider quickly redirect non-sales calls to increase enrollment applications and improve the member experience

Fast and experienced vaccine scheduling support

TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support

Messaging saves the day with faster support, increased productivity

Faced with high call volume, a major bank deployed an AI-enhanced messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT

Reducing associate effort has outsized impact for GE Healthcare

When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction

Sales and Analytics Expertise Pack Pipeline with Qualified Leads, Meetings

TTEC sales experts transformed a utility company’s underperforming sales pipeline into a powerful lead generator