Client Stories | TTEC

April 30, 2021 Case Study Retail and eCommerce

Stronger Together: Transforming Nautilus’ Contact Center

We helped the fitness solutions provider increase efficiencies, optimize call escalations, streamline internal communications, increase customer satisfaction, and more
April 30, 2021 Case Study High Tech

Tracking assets in real time

We helped Strategic Wave build an app that provided chemical manufacturers and shippers with mobile access to real-time location information of tank containers, status, and more
April 30, 2021 Case Study Financial Services and Insurance

A virtual assistant that enables superior CX

We helped Edina Realty create Emma, a digital real estate assistant that provides voice interactions, activity reminders, appointment management, information access, and content delivery — all from mobile devices
April 30, 2021 Case Study Retail and eCommerce

Chipotle uncovers new customers and cross-sell opportunities

In a partnership with the fast-casual restaurant leader, we built a solution that captured and analyzed key customer information and insights, empowering a more meaningful and personalized customer experience
April 30, 2021 Case Study Medical Devices

Digital innovation connects patients and interpreters in seconds

A mobile video-streaming application quickly put patients in touch with an interpreter, resulting in increased customer satisfaction and efficiency
April 30, 2021 Case Study Healthcare

Enhanced collaboration and efficiency in the cloud

By shifting various IT systems and applications into the cloud, LifeSource streamlined life-saving organ and tissue donation processes and increased employee productivity
April 30, 2021 Case Study Healthcare

Fast and reliable cloud guidance

We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations
April 30, 2021 Case Study High Tech

Helping fans track runners at Twin Cities marathon

We partnered with Twin Cities in Motion to deliver AthleteTracker, a cloud-based solution that helps spectators track their favorite runners via SMS text notifications
April 30, 2021 Case Study Financial Services and Insurance

A more powerful app for today’s customers

We partnered with AllRegs to redesign its flagship app, delivering enhanced functionality, updating the underlying technology, and greatly improving the user experience
April 30, 2021 Case Study Healthcare

Netgain ramps up support with contact center transformation

The added features and functionality provided by a new contact center platform enabled the organization to serve customers faster, more effectively, and more accurately
April 28, 2021 Case Study Automotive

Smarter service for better customer experiences

Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market
April 26, 2021 Case Study Retail and eCommerce

Handyman Connection builds stronger customer relationships with CRM data

We developed new and more effective processes and policies for capturing, storing, tagging, and leveraging Handyman Connection’s valuable customer data