July 23, 2021 Case Study High Tech Email videos capture attention, drive response rates TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy
July 20, 2021 Case Study Communications Proactive automation solution yields $8M in accelerated debt collection Telco seizes efficiency with a focus on improving the debt collection process
July 19, 2021 Case Study Healthcare Providers Mapping the way to excellent patient experiences TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organization’s goal for a centralized, patient-centric experience
July 6, 2021 Case Study Healthcare Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organizational design, and more
June 28, 2021 Case Study State and Local Governments Vaccine scheduling support when every minute counts TTEC guided a state health department in rapidly scaling and staffing its contact center to deliver urgent COVID-19 vaccine scheduling support
June 24, 2021 Case Study Healthcare One-stop-shop knowledgebase quickly improves call quality TTEC reduced associate frustration and improved member experience by curating content
June 15, 2021 Case Study Healthcare Providers Prescribing digital transformation solutions TTEC guided a major cancer research and treatment organization in developing a plan for cost-effectively streamlining communications and improving the patient experience
June 14, 2021 Case Study Retail and eCommerce Deliveroo smashes language barriers with real-time translator The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate
June 1, 2021 Case Study State and Local Governments Competitive wages get fast and reliable results A higher pay rate for contact tracers enabled a county Health Department to recruit highly skilled associates, reduce training time, and gain many other advantages critical to success
May 27, 2021 Case Study Retail and eCommerce Digital training transformation sets up retailer for CX success TTEC redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient
May 26, 2021 Case Study Healthcare Providers Back office support from India exceeds quality targets TTEC partnered with a healthcare service provider to expand its operational footprint in India, increasing efficiency in provider data management and exceeding service standards
May 14, 2021 Case Study Revving Up Inside Sales with Expert Support Our sales incubator and inside sales playbook helped a bulk oil, fuel, and lubricants distributor quickly increase sales revenue
