November 11, 2021 Case Study Travel and Hospitality Accelerated training results with RealSkill learning An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support
November 9, 2021 Case Study Automotive Driving better CX through improved employee training TTEC revamped associate training at a luxury automotive manufacturer to significantly reduce escalated and transferred calls
November 9, 2021 Case Study Healthcare Strategic knowledgebase optimization leads to better CX and EX A major healthcare company purged its siloed and outdated knowledgebase, reducing unused articles by more than 90% and helping associates deliver better experiences faster
October 29, 2021 Case Study Retail and eCommerce Unified training curriculum exceeds targets TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness
October 27, 2021 Case Study Communications From messaging underperformer to high achiever TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine
October 1, 2021 Case Study Car Rental Agile and rapid support clears massive backlog When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources
September 27, 2021 Case Study Communications RealSkill shrinks contact center attrition TTEC helped a telecommunications firm overhaul its training curriculum with an AI-enhanced, demand-based curriculum that kept new hires engaged and quickly honed their skills
August 30, 2021 Case Study Retail and eCommerce Omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale
July 23, 2021 Case Study High Tech Email videos capture attention, drive response rates TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy
July 20, 2021 Case Study Communications Proactive automation solution yields $8M in accelerated debt collection Telco seizes efficiency with a focus on improving the debt collection process
July 19, 2021 Case Study Healthcare Providers Mapping the way to excellent patient experiences TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organization’s goal for a centralized, patient-centric experience
July 6, 2021 Case Study Healthcare Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organizational design, and more
