February 1, 2023 Client Story Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores Healthcare
January 31, 2023 Client Story Policy annotation flags issues easier 6M user-generated content posts reviewed Travel and Hospitality
January 19, 2023 Client Story Expert back-office support helps recover 40K+ defrauded accounts TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M Travel and Hospitality
January 3, 2023 Client Story New hire training catapults NPS at healthcare company Scores surge 164% with an approach that proves to associates they hold power to make positive impact Healthcare
December 14, 2022 Client Story Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times Media and Entertainment
December 7, 2022 Client Story GE Healthcare cuts associate training time by 38% The company saw quality scores rise and error rates fall after streamlining its new-hire training Healthcare Payers
December 7, 2022 Client Story Insights from speech analytics help grow monthly sales by 65% TTEC helped a logistics company discover which sales techniques worked best, jump-starting revenue
October 24, 2022 Client Story TTEC sales team plays by a new book, with amazing results With a unified and persona-driven approach, SDRs are starting more conversations with leads
October 6, 2022 Client Story Innovative, customized training program drives higher sales conversion rates A telecom company saw big gains after shifting to TTEC offshore non-voice associates Communications
September 28, 2022 Client Story Bank fulfills OCC regulatory directive in record time TTEC helped a multinational bank complete an unexpected review of nearly 3M calls Retail Banking
September 22, 2022 Client Story Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process Retail and eCommerce
September 15, 2022 Client Story Expert lead qualifying and nurturing generates $6.5M in pipeline revenue TTEC helped a software company clear a huge backlog of leads and focus on the ones that matter High Tech
