Client Stories

Expert sales support boosts Net Promoter Score by 110%

TTEC solved a major telco company’s staffing challenge, produced higher sales conversion results, and improved the customer experience

Fintech firm retains at-risk customers with proactive outreach and simplified experiences

TTEC helped a hypergrowth fintech firm respond to more customers in less time and generate more qualified marketing leads using our digital sales expertise and industry know-how

Overcome growing pains and jump-start sales with a unified inside sales approach

A consistent pricing strategy helped a fast-growing company drive big sales and profit gains

Fintech disruptor raises the bar with a smarter customer experience

With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support through the pandemic, launch new fraud screening services to protect their customers, and much more

CX experts maximize the customer experience for hypergrowth fitness brand

TTEC extended and enhanced a rapidly growing company’s overtaxed customer support with expertly trained associates, powerful customer insights, last mile support, and more.

New hire training redesign transforms member experience and saves millions in costs

TTEC helped a major regional payer save $1.3M in costs and achieve double-digit CSAT improvements with a redesigned contact center employee training and resources

Transforming a frustrating member experience into a winning experience

TTEC equipped a large regional payer with the learning and performance insights and expertise needed to make vast improvements to its member support experience

Expert support boosts hotel bookings by 20%

When a major hotel brand needed to grow its new discount program, TTEC’s sales experts jump-started inside sales to engage prospects

Omnichannel expansion leads to $13M in sales

TTEC guided a major auto brand in expanding its channel offerings and increasing sales without increasing headcount

Optimizing leads and win-backs shift sales into overdrive

TTEC enabled a major automotive brand to optimize its customer outreach and win back customers with data-driven lead qualification and expertly trained sales associates

Innovative call flow enhancements zap a major pain point

When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate

Advanced lead nurturing unlocks millions in the sales pipeline

TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads