September 19, 2023 Client Story The right blend of tech support and CX enables better, faster resolutions TTEC’s tech support associates help company achieve 90% CSAT High Tech
August 8, 2023 Client Story Health benefits exchange hits staffing sweet spot Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages Public Sector and Government
July 12, 2023 Client Story $4.9M annual savings unearthed for a peripheral gaming device client TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees Media and Entertainment
June 22, 2023 Client Story TTEC helped fitness brand realize the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction Retail and eCommerce
June 18, 2023 Client Story Advancing a leading U.S. university's natural language processing technology High Tech
June 14, 2023 Client Story The right Remote CX strategy cuts associate attrition by 63% TTEC helped a luxury retailer improve outcomes for associates and customers Retail and eCommerce
May 26, 2023 Client Story Fortune 100 firm adopts culture of compliance with customer support ramp-up Training and coaching accelerate speed to proficiency while maintaining KPIs Financial Services and Insurance
May 15, 2023 Client Story Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most Healthcare
April 17, 2023 Client Story People power AI for speedier insurance claims processing Insurtech company saves $1M in labor costs, eliminates backlog of claims and invoices Financial Services and Insurance
April 10, 2023 Client Story Back-office streamlining speeds up retailer’s hiring process By deflecting email inquiries, TTEC cut resolution time by 40% Retail and eCommerce
March 31, 2023 Client Story 98% model accuracy through annotation We built a better algorithm to help categorize products Retail and eCommerce
March 31, 2023 Client Story Annotation reduces process time from 7 minutes to 1 We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes Travel and Hospitality
