April 17, 2023 Client Story People power AI for speedier insurance claims processing Insurtech company saves $1M in labor costs, eliminates backlog of claims and invoices Financial Services and Insurance
April 10, 2023 Client Story Back-office streamlining speeds up retailer’s hiring process By deflecting email inquiries, TTEC cut resolution time by 40% Retail and eCommerce
March 31, 2023 Client Story 98% model accuracy through annotation We built a better algorithm to help categorize products Retail and eCommerce
March 31, 2023 Client Story Annotation reduces process time from 7 minutes to 1 We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes Travel and Hospitality
March 21, 2023 Client Story Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 287K calls Public Sector and Government
March 17, 2023 Client Story Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements Media and Entertainment
March 8, 2023 Client Story Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT Travel and Hospitality
March 8, 2023 Client Story Sports betting firm moves fast, wins big with skilled outsourced customer support TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business Media and Entertainment
February 21, 2023 Client Story Flexible sales support generates 8x ROI during seasonal volume surge TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most Retail and eCommerce
February 21, 2023 Client Story Robust CX strategy enables healthcare company to roadmap for growth Data is the linchpin of triumphs in customer experience, smart staffing, innovative technology, and operational savings Healthcare Payers
February 1, 2023 Client Story Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores Healthcare
January 31, 2023 Client Story Policy annotation flags issues easier 6M user-generated content posts reviewed Travel and Hospitality
