March 28, 2024 Client Story Workforce optimization model cuts costs estimated $9.5M annually Proactive Solution approach and a culture of accountability save 40%, improve service levels 75% Hypergrowth and Startups
March 13, 2024 Client Story Expert B2B collections approach generates $5M in 90 days A humanized collections strategy delivered fast results High Tech
March 13, 2024 Client Story Generative AI answers transform associate productivity Let Me Know AI-enhanced system significantly reduced AHT and associate stress High Tech
March 13, 2024 Client Story eNPS at healthcare contact center jumps 21% with interactive AI training bots Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4% Healthcare
January 31, 2024 Client Story Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT Healthcare
January 21, 2024 Client Story Makeover of health plan’s knowledgebase sends engagement and accuracy soaring NPS survey exposes how flawed system design forced users to devise their own workarounds Healthcare
January 14, 2024 Client Story Expert flexibility A wellness brand elevates its omnichannel member experience with a nimble and expert support staff Healthcare
December 11, 2023 Client Story Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers faster Retail and eCommerce
December 11, 2023 Client Story Reimagined workflows, tools help cut video production time nearly 40% A high-tech brand came to TTEC for help finding the perfect partner – turns out, we were it High Tech
November 10, 2023 Client Story Skilled tech support slashes hold times 93% Expert associates and the right CRM drive better, faster resolutions High Tech
October 5, 2023 Client Story Proactive partnership boosts CSAT at fast-growing startup TTEC Agility met brand’s early needs – and we keep growing together Hypergrowth and Startups
September 19, 2023 Client Story The right blend of tech support and CX enables better, faster resolutions TTEC’s tech support associates help company achieve 90% CSAT High Tech
