February 21, 2023 Case Study Healthcare Payers Robust CX strategy enables healthcare company to roadmap for growth Data is the linchpin of triumphs in customer experience, smart staffing, innovative technology, and operational savings
February 1, 2023 Case Study Healthcare Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores
January 31, 2023 Case Study Travel and Hospitality Policy annotation flags issues easier 6M user-generated content posts reviewed
January 19, 2023 Case Study Travel and Hospitality Expert back-office support helps recover 40K+ defrauded accounts TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M
January 3, 2023 Case Study Healthcare New hire training catapults NPS at healthcare company Scores surge 164% with an approach that proves to associates they hold power to make positive impact
December 14, 2022 Case Study Media and Entertainment Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times
December 7, 2022 Case Study Healthcare Payers GE Healthcare cuts associate training time by 38% The company saw quality scores rise and error rates fall after streamlining its new-hire training
December 7, 2022 Case Study Insights from speech analytics help grow monthly sales by 65% TTEC helped a logistics company discover which sales techniques worked best, jump-starting revenue
October 24, 2022 Case Study TTEC sales team plays by a new book, with amazing results With a unified and persona-driven approach, SDRs are starting more conversations with leads
October 6, 2022 Case Study Communications Innovative, customized training program drives higher sales conversion rates A telecom company saw big gains after shifting to TTEC offshore non-voice associates
September 28, 2022 Case Study Retail Banking Bank fulfills OCC regulatory directive in record time TTEC helped a multinational bank complete an unexpected review of nearly 3M calls
September 22, 2022 Case Study Retail and eCommerce Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process
