January 21, 2024 Client Story Makeover of health plan’s knowledgebase sends engagement and accuracy soaring NPS survey exposes how flawed system design forced users to devise their own workarounds Healthcare
January 14, 2024 Client Story Expert flexibility A wellness brand elevates its omnichannel member experience with a nimble and expert support staff Healthcare
December 11, 2023 Client Story Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers faster Retail and eCommerce
December 11, 2023 Client Story Reimagined workflows, tools help cut video production time nearly 40% A high-tech brand came to TTEC for help finding the perfect partner – turns out, we were it High Tech
November 10, 2023 Client Story Skilled tech support slashes hold times 93% Expert associates and the right CRM drive better, faster resolutions High Tech
October 5, 2023 Client Story Proactive partnership boosts CSAT at fast-growing startup TTEC Agility met brand’s early needs – and we keep growing together Hypergrowth and Startups
September 19, 2023 Client Story The right blend of tech support and CX enables better, faster resolutions TTEC’s tech support associates help company achieve 90% CSAT High Tech
August 8, 2023 Client Story Health benefits exchange hits staffing sweet spot Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages Public Sector and Government
July 12, 2023 Client Story $4.9M annual savings unearthed for a peripheral gaming device client TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees Media and Entertainment
June 22, 2023 Client Story TTEC helped fitness brand realize the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction Retail and eCommerce
June 18, 2023 Client Story Advancing a leading U.S. university's natural language processing technology High Tech
June 14, 2023 Client Story The right work-from-home strategy cuts associate attrition by 63% TTEC helped a luxury retailer improve outcomes for associates and customers Retail and eCommerce
