November 10, 2023 Case Study Skilled tech support slashes hold times 93% Expert associates and the right CRM drive better, faster resolutions High Tech
October 5, 2023 Case Study Proactive partnership boosts CSAT at fast-growing startup TTEC Agility met brand’s early needs – and we keep growing together Hypergrowth and Startups
September 19, 2023 Case Study The right blend of tech support and CX enables better, faster resolutions TTEC’s tech support associates help company achieve 90% CSAT High Tech
August 8, 2023 Case Study Health benefits exchange hits staffing sweet spot Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages Public Sector and Government
July 12, 2023 Case Study $4.9M annual savings unearthed for a peripheral gaming device client TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees Media and Entertainment
June 22, 2023 Case Study TTEC helped fitness brand realize the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction Retail and eCommerce
June 18, 2023 Case Study Advancing a leading U.S. university's natural language processing technology High Tech
June 14, 2023 Case Study The right work-from-home strategy cuts associate attrition by 63% TTEC helped a luxury retailer improve outcomes for associates and customers Retail and eCommerce
May 26, 2023 Case Study Fortune 100 firm adopts culture of compliance with customer support ramp-up Training and coaching accelerate speed to proficiency while maintaining KPIs Financial Services and Insurance
May 15, 2023 Case Study Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most Healthcare
April 17, 2023 Case Study People power AI for speedier insurance claims processing Insurtech company saves $1M in labor costs, eliminates backlog of claims and invoices Financial Services and Insurance
April 10, 2023 Case Study Back-office streamlining speeds up retailer’s hiring process By deflecting email inquiries, TTEC cut resolution time by 40% Retail and eCommerce
