May 14, 2024 Client Story A customer experience roadmap for long-term success Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap. Communications
May 9, 2024 Client Story AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm Retail and eCommerce
May 6, 2024 Client Story Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focused as it grew Retail and eCommerce
April 26, 2024 Client Story Specialized support boosts B2B collections revenue TTEC collections associates quickly hit 82% attainment rate Communications
April 23, 2024 Client Story Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity Retail and eCommerce
March 29, 2024 Client Story Expert outsourced collections team drives fast results TTEC helped a growing company when its in-house team struggled to scale High Tech
March 28, 2024 Client Story Workforce optimization model cuts costs estimated $9.5M annually Proactive Solution approach and a culture of accountability save 40%, improve service levels 75% Hypergrowth and Startups
March 13, 2024 Client Story Expert B2B collections approach generates $5M in 90 days A humanized collections strategy delivered fast results High Tech
March 13, 2024 Client Story Generative AI answers transform associate productivity Let Me Know AI-enhanced system significantly reduced AHT and associate stress High Tech
March 13, 2024 Client Story eNPS at healthcare contact center jumps 21% with interactive AI training bots Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4% Healthcare
January 31, 2024 Client Story Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT Healthcare
January 21, 2024 Client Story Makeover of health plan’s knowledgebase sends engagement and accuracy soaring NPS survey exposes how flawed system design forced users to devise their own workarounds Healthcare
