April 26, 2024 Case Study Specialized support boosts B2B collections revenue TTEC collections associates quickly hit 82% attainment rate Communications
April 23, 2024 Case Study Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity Retail and eCommerce
March 29, 2024 Case Study Expert outsourced collections team drives fast results TTEC helped a growing company when its in-house team struggled to scale High Tech
March 28, 2024 Case Study Workforce optimization model cuts costs estimated $9.5M annually Proactive Solution approach and a culture of accountability save 40%, improve service levels 75% Hypergrowth and Startups
March 13, 2024 Case Study Expert B2B collections approach generates $5M in 90 days A humanized collections strategy delivered fast results High Tech
March 13, 2024 Case Study Generative AI answers transform associate productivity Let Me Know AI-enhanced system significantly reduced AHT and associate stress High Tech
March 13, 2024 Case Study eNPS at healthcare contact center jumps 21% with interactive AI training bots Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4% Healthcare
January 31, 2024 Case Study Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT Healthcare
January 21, 2024 Case Study Makeover of health plan’s knowledgebase sends engagement and accuracy soaring NPS survey exposes how flawed system design forced users to devise their own workarounds Healthcare
January 14, 2024 Case Study Expert flexibility A wellness brand elevates its omnichannel member experience with a nimble and expert support staff Healthcare
December 11, 2023 Case Study Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers faster Retail and eCommerce
December 11, 2023 Case Study Reimagined workflows, tools help cut video production time nearly 40% A high-tech brand came to TTEC for help finding the perfect partner – turns out, we were it High Tech
