July 27, 2020 Case Study High Tech Virtual contact center training for a virtual world At-home RealSkill program updates associate training to a remote environment
March 27, 2020 Case Study High Tech Speech analytics deliver a holiday boost for social media ad sales The company significantly increased revenue at a critical time of year by analyzing associate calls and culling insights
February 17, 2020 Case Study High Tech Eliminating friction for superior UX A leading prescriptive analytics company transformed the user experience with a templatized platform, reporting dashboard, and more
October 30, 2017 Case Study High Tech Easing tax season stress A software company wanted to improve its ability to handle the fluctuations in customer demand while consolidating training with a single partner
June 13, 2017 Case Study High Tech Online advertising boosts revenue A leading internet search company is driving billions in revenue from its SMB customers
December 13, 2014 Case Study High Tech From poor lead quality to 221% growth Our client's mobile sales were weak and it needed an effective way to drive growth. We helped create better targeted mobile ads producing a 221% increase in mobile sales.
December 12, 2014 Case Study High Tech 56 companies, 19 countries = Millions in travel savings Our client is a corporation that spans the globe and travel expenses were astronomical. They enlisted our help integrating a video conferencing system, so they could all collaborate without that added expense
December 12, 2014 Case Study High Tech Consistency drives efficiencies A technology manufacturer linked NPS to customer touchpoints to increase accountability and satisfaction
December 12, 2014 Case Study High Tech A smarter approach leads to happier customers Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS
December 9, 2014 Case Study High Tech Crystal ball? No. Predictive analytics? Yes Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn.
December 8, 2014 Case Study High Tech A creative solution for Forbes.com Forbes asked for our help in finding ways to eliminate waste and improve accuracy in advertising operations. We helped create a better integrated team, which improved the quality and speed of their new advertising.
December 1, 2013 Customer Strategist High Tech Dell's Future=Fewer Products, More Support Instead of chasing a dying product dream, Dell will focus on service-based areas of growth, including cloud computing, Big Data, security software, and mobile.
