Workforce Optimization

Achieve regulatory stability with an ultra flexible cloud contact center

One of the oldest and largest U.S. financial institutions accelerated its cloud contact center migration while meeting regulatory requirements and achieving key business objectives

Crack the root cause code to boost resolution rates

A leader in the gaming and technology industry amplified customer loyalty by determining and correcting the root cause of 52% of unresolved issues

Shift to remote work without missing a beat

A financial services client is now looking to make WFH a permanent part of its long-term strategy