Workforce Optimization

Transforming self-service from pain point to effortless experience

A telecommunications and digital services company streamlined its knowledgebase content into a valuable resource for both customers and employees

Crack the root cause code to boost resolution rates

A leader in the gaming and technology industry amplified customer loyalty by determining and correcting the root cause of 52% of unresolved issues

Rx for operational excellence in a new normal

Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results

Shift to remote work without missing a beat

A financial services client is now looking to make WFH a permanent part of its long-term strategy