March 17, 2021 Client Story Reducing associate effort has outsized impact for GE Healthcare When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction Healthcare
January 21, 2021 Customer Strategist Where Does Customer Experience Go From Here? An examination of CX for today, tomorrow, and into the future.
November 18, 2020 Client Story Achieve regulatory stability with an ultra flexible cloud contact center One of the oldest and largest U.S. financial institutions accelerated its cloud contact center migration while meeting regulatory requirements and achieving key business objectives Financial Services and Insurance
November 2, 2020 Client Story Transforming self-service from pain point to effortless experience A telecommunications and digital services company streamlined its knowledgebase content into a valuable resource for both customers and employees Communications
August 19, 2020 Client Story Crack the root cause code to boost resolution rates A leader in the gaming and technology industry amplified customer loyalty by determining and correcting the root cause of 52% of unresolved issues Media and Entertainment
July 24, 2020 Client Story Rx for operational excellence in a new normal Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results Healthcare
July 14, 2020 Client Story Shift to remote work without missing a beat A financial services client is now looking to make WFH a permanent part of its long-term strategy Financial Services and Insurance
