April 21, 2018 White Paper Next Gen Analytics for the Contact Center Six ways analytics can propel the contact center with real business impact across channels.
April 9, 2018 Client Story Banana Republic builds mental toughness Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment Retail and eCommerce
January 8, 2018 Client Story Sky’s the limit Leading airline loyalty program embarks on CX transformation while reducing costs by 50% Airlines
January 4, 2018 Client Story Expert associates pave a path to better results Expertise creates efficiencies and better experiences Automotive
October 31, 2017 Client Story Superior member support A leading health insurer overcomes new member onboarding challenges with partnership strategy Healthcare Payers
October 30, 2017 Client Story Ready, set, go! A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience Automotive
October 13, 2017 Client Story One-upping banking fraud A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico Retail Banking
October 5, 2017 Client Story One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity Healthcare Providers
April 18, 2017 Client Story Destination: Customer experience excellence A travel site elevates the quality of customer interactions by focusing on associate training and operations Travel and Hospitality
