December 12, 2014 Case Study Retail and eCommerce $3 million in savings through contact center optimization Our client was struggling to maintain their target abandonment rate of less than 5 percent, and hoped to improve that. Our team evaluated their current aspects of business and helped implement our WFM system
December 12, 2014 Case Study Retail Banking A playground for exceptional service One of the world’s largest financial institutions was looking to improve the performance of their online banking team. We implemented a Sandbox Learning project, a virtual contact center to help build skills
December 12, 2014 Case Study High Tech A smarter approach leads to happier customers Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS
December 9, 2014 Case Study Public Sector and Government Off-site IT for on-site ROI A global retailer operated by the U.S government and veterans was experiencing robust growth in its online presence. We helped implement a solution that helped reduce our clients' costs.
December 8, 2014 Case Study High Tech A creative solution for Forbes.com Forbes asked for our help in finding ways to eliminate waste and improve accuracy in advertising operations. We helped create a better integrated team, which improved the quality and speed of their new advertising.
December 8, 2014 Case Study Retail Banking Credit union works hard to stay on top One of the highest-rated credit unions in the U.S. asked us to help protect their high customer satisfaction scores by improving the internal operations of the company. We developed a series of workshops to help.
December 7, 2014 Case Study Federal Government 150-year-old utility meets modern communication A major energy company was saddled with old communications systems based at one facility. We designed a new decentralized communications infrastructure
February 16, 2014 Case Study Healthcare State agency removes barriers to CX excellence To comply with the requirements of a new Customer Assistance Program grant, our client needed to enhance the experience. We helped our client fix weak points, while building upon its strengths.
