April 2, 2020 Blog Healthcare Payers Here’s How Automation and Healthcare Outsourcing Increase Payer Support During Critical Times
March 30, 2020 Case Study Healthcare Payers The right knowledge leads to better member experiences An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates
March 10, 2020 Strategy Guide Resiliency Begins at Home Home-based associates represent the future of the contact center.
December 18, 2019 Case Study Financial Services and Insurance Sophisticated analytics and pipeline management drives leads up 47% A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management
November 1, 2019 Case Study Financial Technology Fast-growing fintech achieves fast CSAT improvements A hypergrowth fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security
October 16, 2019 Toolkit Key Questions to Ask Every Potential Sales Outsourcing Provider The right sales outsourcing partner can help you perfect your sales pitch and sell to your sweet spot all day, every day.
August 22, 2018 Case Study Communications Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings
