September 28, 2022 Customer Strategist Communications AT&T Eyes the CX of the Future The telco giant is transforming the way it listens to employees and customers.
September 21, 2022 Customer Strategist In Depth Automotive 3 ways to turn first-time electric vehicle owners into loyal customers EV sales are surging, capture customer attention with end-to-end support.
June 17, 2022 Case Study Retail and eCommerce The CRM destination for luxury travelers When our client experienced rapid and substantial growth they realized it wouldn’t be possible to deliver the top-tier service of the past. We were able to design a customized solution that achieved their goal.
January 25, 2022 Case Study Healthcare Payers New hire training redesign transforms member experience and saves millions in costs TTEC helped a major regional payer save $1.3M in costs and achieve double-digit CSAT improvements with a redesigned contact center employee training and resources
December 1, 2021 Case Study Healthcare Powerful learning tools increase employee performance TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time
November 15, 2021 Case Study Travel and Hospitality A delivery company ensures it’s future-ready TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers
November 12, 2021 Case Study High Tech In-depth coaching unleashes sales team performance When a major online advertising provider’s sales team struggled to provide adequate support, TTEC transformed the underperforming team with personalized coaching and proven sales solutions
November 11, 2021 Case Study Travel and Hospitality Accelerated training results with RealSkill learning An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support
November 9, 2021 Case Study Automotive Driving better CX through improved employee training TTEC revamped associate training at a luxury automotive manufacturer to significantly reduce escalated and transferred calls
October 29, 2021 Case Study Retail and eCommerce Unified training curriculum exceeds targets TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness
October 27, 2021 Case Study Communications From messaging underperformer to high achiever TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine
July 28, 2021 Customer Strategist From “Why” to ROI Unlock customer value by understanding true intent
