June 13, 2023 Glossary Term Lean Six Sigma Lean Six Sigma is a methodology that requires a collaborative team effort to boost performance by systematically removing waste and reducing variation.
March 28, 2023 Service Learning and Knowledge Transform the way your employees learn. Our award-winning solutions empower your employees to deliver amazing CX.
January 6, 2023 Video Prepare your customer service now for peak travel season Travel and Hospitality
December 13, 2022 Strategy Guide 6 reasons to consider nearshoring now Improve customer experience and cut costs with an outsourced workforce close to home
September 30, 2022 Customer Strategist The Building Blocks for Optimizing Marketing Investments Mastering the five essential elements of marketing optimization will help to improve return on marketing investment and increase long-term customer equity.
September 29, 2022 Customer Strategist Brentwood Associates Leverages Loyalty for Smarter Investments Eric Reiter approaches investment in a nontraditional way—by seeking out companies with great reputations and steadfast customer loyalty. Financial Services and Insurance
September 29, 2022 Customer Strategist Belgacom Performs a Customer Experience Triage Taking quick action to resuscitate its customer service, the Belgium telecommunications company has seen rapid improvement in its 45 key performance indicators. Communications
September 28, 2022 Customer Strategist Banana Republic Prepares for the Future Culture of Retail The retailer arms its global leaders with the skills they need to overcome industry challenges and achieve peak performance. Retail and eCommerce
September 28, 2022 Customer Strategist AT&T Eyes the CX of the Future The telco giant is transforming the way it listens to employees and customers. Communications
September 21, 2022 Customer Strategist In Depth 3 ways to turn first-time electric vehicle owners into loyal customers EV sales are surging, capture customer attention with end-to-end support. Automotive
