May 27, 2021 Case Study Retail and eCommerce Digital training transformation sets up retailer for CX success TTEC redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient
April 22, 2021 Case Study Airlines Enhanced knowledgebase enables associates to seamlessly switch to WFH We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home
March 25, 2021 Case Study Healthcare Providers Fast and experienced vaccine scheduling support TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support
January 28, 2021 Case Study Healthcare Payers Licensed healthcare advocates: Ready on day one TTEC’s innovative coaching model uses AI-enhanced platform and human expertise to ensure associates and team leaders have what they need to immediately start driving conversions
January 6, 2021 Case Study Healthcare Fast support at a crucial time of need Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more
October 14, 2020 Case Study Retail and eCommerce Transform first-time customers into loyal brand ambassadors A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support
August 27, 2020 Case Study Hypergrowth and Startups Eliminating major pain points in no time A DTC company quickly tackled a rapidly growing backlog with the help of an experienced partner
August 19, 2020 Case Study Media and Entertainment Crack the root cause code to boost resolution rates A leader in the gaming and technology industry amplified customer loyalty by determining and correcting the root cause of 52% of unresolved issues
July 27, 2020 Case Study High Tech Proactive associates using AI save the day with 95% CSAT Customer care associates proposed a hybrid AI/human crowdsourced solution that produced eye-popping results
July 27, 2020 Case Study High Tech Virtual contact center training for a virtual world At-home RealSkill program updates associate training to a remote environment
July 23, 2020 Case Study Financial Services and Insurance Exceptional remote support in record time Hundreds of newly hired remote employees delivered a 94% CSAT
