August 19, 2020 Client Story Crack the root cause code to boost resolution rates A leader in the gaming and technology industry amplified customer loyalty by determining and correcting the root cause of 52% of unresolved issues Media and Entertainment
July 27, 2020 Client Story Proactive associates using AI save the day with 95% CSAT Customer care associates proposed a hybrid AI/human crowdsourced solution that produced eye-popping results High Tech
July 27, 2020 Client Story Virtual contact center training for a virtual world At-home RealSkill program updates associate training to a remote environment High Tech
July 23, 2020 Client Story Exceptional remote support in record time Hundreds of newly hired remote employees delivered a 94% CSAT Financial Services and Insurance
January 15, 2020 Customer Strategist Enter a New Reality of Employee Training Prepare your workforce with simulated learning that mirrors real-life scenarios.
July 9, 2019 Client Story Learning Needs Analysis Transforms Leadership Development Employee analysis identifies what it takes for employees to win business
July 17, 2018 Client Story Cloud-based Video Training Saves 90 Minutes A humanitarian organization gains more time for disaster assistance Public Sector and Government
January 4, 2018 Client Story Expert associates pave a path to better results Expertise creates efficiencies and better experiences Automotive
