July 27, 2020 Client Story Proactive associates using AI save the day with 95% CSAT Customer care associates proposed a hybrid AI/human crowdsourced solution that produced eye-popping results High Tech
July 27, 2020 Client Story Virtual contact center training for a virtual world At-home RealSkill program updates associate training to a remote environment High Tech
July 23, 2020 Client Story Exceptional remote support in record time Hundreds of newly hired remote employees delivered a 94% CSAT Financial Services and Insurance
January 15, 2020 Customer Strategist Enter a New Reality of Employee Training Prepare your workforce with simulated learning that mirrors real-life scenarios.
July 9, 2019 Client Story Learning Needs Analysis Transforms Leadership Development Employee analysis identifies what it takes for employees to win business
July 17, 2018 Client Story Cloud-based Video Training Saves 90 Minutes A humanitarian organization gains more time for disaster assistance Public Sector and Government
January 4, 2018 Client Story Expert associates pave a path to better results Expertise creates efficiencies and better experiences Automotive
October 30, 2017 Client Story Easing tax season stress A software company wanted to improve its ability to handle the fluctuations in customer demand while consolidating training with a single partner High Tech
October 27, 2017 Client Story A healthy dose of culture Leading lifestyle brand builds empathy among associates to strengthen member relationships Healthcare
