June 20, 2024 Video Meet RealSkill A learning approach from TTEC that gets smarter as your employees do
May 17, 2024 Case Study Automotive Simulated learning accelerates great service Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
February 28, 2024 Industry Solution Property and Casualty Insurance Property and Casualty Insurance Solutions The licensing partnerships, processes and technology you need to drive results with licensed insurance associates.
January 14, 2024 Case Study Healthcare Expert flexibility A wellness brand elevates its omnichannel member experience with a nimble and expert support staff
November 14, 2023 Industry Solution Automotive Learning and Knowledge for Automotive Transform the way your employees learn with our award-winning learning solutions.
June 14, 2023 Glossary Term Six Sigma Six Sigma is a project management methodology and approach that provides organization s tools to improve their business processes.
June 13, 2023 Glossary Term RealPlay™ RealPlay™ is TTEC's AI-enabled simulated learning solution that allows participants to interact in real time with an AI-powered bot conducting training scenarios.
June 13, 2023 Glossary Term Prescriptive Analytics Prescriptive Analytics prescribe and drive the behavior of a customer to act in a desired way toward a desired outcome based on the interpretation and analysis of multiple data sources.
June 13, 2023 Glossary Term Predictive Analytics Predictive Analytics is the use of big data, Artificial Intelligence, advanced algorithms, and intuitive machine learning techniques to create predictions about future results based on historical data.
