November 9, 2021 Client Story Driving better CX through improved employee training TTEC revamped associate training at a luxury automotive manufacturer to significantly reduce escalated and transferred calls Automotive
November 9, 2021 Client Story Strategic knowledgebase optimization leads to better CX and EX A major healthcare company purged its siloed and outdated knowledgebase, reducing unused articles by more than 90% and helping associates deliver better experiences faster Healthcare
June 24, 2021 Client Story One-stop-shop knowledgebase quickly improves call quality TTEC reduced associate frustration and improved member experience by curating content Healthcare
June 11, 2021 Blog 3 Ways to Incorporate Wellness into Content Moderation for a Healthy Workforce Healthcare
May 26, 2021 Client Story Back office support from India exceeds quality targets TTEC partnered with a healthcare service provider to expand its operational footprint in India, increasing efficiency in provider data management and exceeding service standards Healthcare Providers
April 22, 2021 Client Story Enhanced knowledgebase enables associates to seamlessly switch to WFH We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home Airlines
November 2, 2020 Client Story Knowledgebase innovation takes customer support to new heights An airline group took proactive steps to enhance its knowledgebase, ensuring exceptional customer experiences that drive continued loyalty Airlines
November 2, 2020 Client Story Transforming self-service from pain point to effortless experience A telecommunications and digital services company streamlined its knowledgebase content into a valuable resource for both customers and employees Communications
July 27, 2020 Client Story Proactive associates using AI save the day with 95% CSAT Customer care associates proposed a hybrid AI/human crowdsourced solution that produced eye-popping results High Tech
July 17, 2020 Client Story Agile outsourced support from day one End-to-end outsourced support delivers best-in-class results Retail and eCommerce
March 30, 2020 Client Story The right knowledge leads to better member experiences An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates Healthcare Payers
