February 8, 2017 Strategy Guide Making the Grade How to convert a Contact Center Into an Insight Center
January 6, 2016 Blog Machine Learning Insights in Customer Analytics Artificial intelligence comes to everyday business, and analytics will never be the same.
December 12, 2014 Case Study Automotive Automobile marketing with no blind spots Our client was looking to better understand the buying habits and lifecycle of their customer base. We developed an analytics-driven solution that provided a better idea of who their customer is.
December 12, 2014 Case Study Communications A high-scoring training solution Our client had just tried a rigorous new training exam that resulted in more failure than success. With our help, they achieved a 162% increase in passing rates.
December 12, 2014 Case Study High Tech A smarter approach leads to happier customers Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS
March 1, 2014 Customer Strategist Loyalty on a Global Scale Nandan Mer of MasterCard shares insight about how loyalty programs are evolving to meet the needs of issuers and consumers around the world.
February 16, 2014 Case Study Communications Vodafone revolutionizes retail service with mindset shift Our client wanted to update its retail experience and present a more consistent branded customer experience across 15,000 stores worldwide. They chose us to help grow their NPS score.
January 12, 2014 Case Study Financial Services and Insurance Employee engagement = customer satisfaction Our client had just given out a customer survey that had customers rate their satisfaction with their account executive. The survey revealed their CSAT scores were in decline. They brought us in to find a solution
June 22, 2013 Strategy Guide Healthcare Making the Grade Learn how the latest analytics tools and strategies can help you create an A+ experience for your members
March 1, 2013 Customer Strategist Public Sector and Government The Government of the Future is Built on Data Government agencies take a cue from the private sector, looking to data to improve operations.
June 1, 2010 Customer Strategist Harnessing the Power of Customer Intelligence SimplexGrinnell put an enterprise process in place to capture, analyze, and respond to customer feedback.
