June 11, 2019 Cheat Sheet How to deliver epic Customer Experience with today’s ‘behind the scenes’ bots In this guide, learn best practices on how virtual associates can augment human intelligence in the call center
July 17, 2018 Customer Strategist Location Data Is Having a Moment More industries are pinpointing the potential benefits of location data.
May 4, 2018 White Paper 7 Steps to Integrate B2B Sales and Marketing With Data The sales landscape has shifted. Here’s how to adapt.
January 8, 2018 Case Study Airlines Sky’s the limit Leading airline loyalty program embarks on CX transformation while reducing costs by 50%
January 4, 2018 Case Study Automotive Expert associates pave a path to better results Expertise creates efficiencies and better experiences
October 11, 2017 Customer Strategist Perspectives All I Need to Know I Learned in Real Time The way we learn is changing, so employee learning strategies must change too.
October 4, 2017 Case Study Healthcare Payers Analytics unlocks employee potential A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase.
September 20, 2017 Trends Report Communications State of the Industry: Customer Experience Media and Entertainment Holding on to today's consumers means nailing customer centricity
May 8, 2017 White Paper Know More, Sell More How to leverage data to uncover actionable customer insights
February 8, 2017 Strategy Guide Making the Grade How to convert a Contact Center Into an Insight Center
