September 18, 2019 Cheat Sheet How to Maximize Your Back Office in 4 Steps Organizations that value customer experience know their back office services provide invaluable support. That’s because they understand a strong backline is a strong frontline.
August 27, 2019 Customer Strategist Make Every Voice Heard With Speech Analytics 4 ways your contact center can turn data insights into action.
June 11, 2019 Cheat Sheet How to deliver epic Customer Experience with today’s ‘behind the scenes’ bots In this guide, learn best practices on how virtual associates can augment human intelligence in the call center
July 17, 2018 Customer Strategist Location Data Is Having a Moment More industries are pinpointing the potential benefits of location data.
May 4, 2018 White Paper 7 Steps to Integrate B2B Sales and Marketing With Data The sales landscape has shifted. Here’s how to adapt.
January 8, 2018 Client Story Sky’s the limit Leading airline loyalty program embarks on CX transformation while reducing costs by 50% Airlines
January 4, 2018 Client Story Expert associates pave a path to better results Expertise creates efficiencies and better experiences Automotive
October 11, 2017 Customer Strategist Perspectives All I Need to Know I Learned in Real Time The way we learn is changing, so employee learning strategies must change too.
October 4, 2017 Client Story Analytics unlocks employee potential A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase. Healthcare Payers
