August 6, 2020 Case Study High Tech Best solution for the best customer experience Amazon Connect proved to be the contact center solution suited to inbound and outbound call traffic requirements needed at AWS HR Services
July 27, 2020 Case Study High Tech Virtual contact center training for a virtual world At-home RealSkill program updates associate training to a remote environment
July 24, 2020 Case Study Healthcare Rx for operational excellence in a new normal Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results
July 17, 2020 Case Study Retail and eCommerce Agile outsourced support from day one End-to-end outsourced support delivers best-in-class results
June 3, 2020 Customer Strategist Work-From-Home Best Practices for Contact Center Longevity Tips for managing people and technology help sustain a highly productive and engaged work-from-home future.
June 3, 2020 Customer Strategist Public Sector and Government Government Contact Centers Look to Future-Proof the Citizen Experience Take the best of crisis response innovation and apply it to everyday operations.
